Customer Success Manager
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Skanderborg
Are you intrigued by delivering excellent service and advice to our customers across all business areas? Do you have experience with delivering high-quality IT, systems, and service solutions? Do you want to become responsible for identifying additional sales opportunities, services and being involved in tender processes in an international company in rapid growth?
Become part of Service Management at Kamstrup
Kamstrup is a Danish technology company and a world leading supplier of intelligent metering solutions and services. We experience significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption and was in 2022 awarded with the innovation prize by Dansk Industri (DI). Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy. Therefore, we are looking for a Customer Success Manager to join our Service Management team.
With a direct reference to our Service Management Manager, you will become a part of a team of 7 dedicated colleagues who work together to ensure high customer satisfaction through an understanding of the customer journey in Kamstrup. The team is organized in three main roles: Service Delivery Management, Project Management and QHSE Management. Through strategic initiatives, a strong customer mindset and support to other functions in Kamstrup, we contribute to the journey towards being a more service driven business.
Customer Success Manager with a focus on customer value realization and aftersales
In the role as Customer Success Manager, your primary tasks will be to ensure that we deliver high customer value to our customers. You will be expected to establish long-term relationships and securing the correct customer product portfolio over time. Furthermore, you will be identifying new sales opportunities with existing customers as well as participating in tendering processes.
In addition, you will be responsible for:
Personality matters
We are looking for a Customer Success Manager who excel in working closely together with internal and external stakeholders to identify opportunities for improvements and sales opportunities. We imagine that you have a relevant educational background at minimum bachelor’s level in engineering, IT, Business Administration or similar. You have +3 years of experience from a role where you have worked with customers and/or projects preferably from the energy, IT, or telecom industry. Furthermore, experience with tenders, project management or delivery of improvement projects is considered an advantage.
As a person you are self-driven, structured and possess a proactive mindset, which helps you deliver on promises within deadlines. Furthermore, you succeed through your ability to create real value for our customers though deep customer insights and understanding.
It is a requirement that you speak and write English and Danish fluently.
We offer more than just a job
As our new Customer Success Manager, we offer you a unique opportunity to be involved in our journey towards being a value-adding service provider in our industry. You will become part of a strong team and company that focuses on service and wants to make a difference for our customers. You will have good opportunities to influence the direction of the service area in close collaboration with competent and committed colleagues.
We offer flexible working hours and numerous employee benefits at our headquarters, including a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Service Management Manager, Lissen Sahl Møller on tel. +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become part of Service Management at Kamstrup
Kamstrup is a Danish technology company and a world leading supplier of intelligent metering solutions and services. We experience significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption and was in 2022 awarded with the innovation prize by Dansk Industri (DI). Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy. Therefore, we are looking for a Customer Success Manager to join our Service Management team.
With a direct reference to our Service Management Manager, you will become a part of a team of 7 dedicated colleagues who work together to ensure high customer satisfaction through an understanding of the customer journey in Kamstrup. The team is organized in three main roles: Service Delivery Management, Project Management and QHSE Management. Through strategic initiatives, a strong customer mindset and support to other functions in Kamstrup, we contribute to the journey towards being a more service driven business.
Customer Success Manager with a focus on customer value realization and aftersales
In the role as Customer Success Manager, your primary tasks will be to ensure that we deliver high customer value to our customers. You will be expected to establish long-term relationships and securing the correct customer product portfolio over time. Furthermore, you will be identifying new sales opportunities with existing customers as well as participating in tendering processes.
In addition, you will be responsible for:
- Development and introduction of new strategic services
- Contributing to optimization and further development
- Keeping an eye on data driven optimization etc.
- Identification, scoping and implementation of new services in close collaboration with Product Management and Sales
- Driving initiatives and processes to improve services to customers
- Reporting Service Level performance and defined KPIs to our customers
Personality matters
We are looking for a Customer Success Manager who excel in working closely together with internal and external stakeholders to identify opportunities for improvements and sales opportunities. We imagine that you have a relevant educational background at minimum bachelor’s level in engineering, IT, Business Administration or similar. You have +3 years of experience from a role where you have worked with customers and/or projects preferably from the energy, IT, or telecom industry. Furthermore, experience with tenders, project management or delivery of improvement projects is considered an advantage.
As a person you are self-driven, structured and possess a proactive mindset, which helps you deliver on promises within deadlines. Furthermore, you succeed through your ability to create real value for our customers though deep customer insights and understanding.
It is a requirement that you speak and write English and Danish fluently.
We offer more than just a job
As our new Customer Success Manager, we offer you a unique opportunity to be involved in our journey towards being a value-adding service provider in our industry. You will become part of a strong team and company that focuses on service and wants to make a difference for our customers. You will have good opportunities to influence the direction of the service area in close collaboration with competent and committed colleagues.
We offer flexible working hours and numerous employee benefits at our headquarters, including a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Service Management Manager, Lissen Sahl Møller on tel. +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 4.1.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Skanderborg
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| Dato | Alle jobs som kundeservicemedarbejdere |
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