IT Support Engineer (2nd level support)

Indrykket: 19.11.2020

NNE, Virum

NNE’s Customer Service department provides support to Automation and Manufacturing IT solutions for pharma and biotech industries.

We are looking for a IT Support Engineer to strengthen our Service Desk and on-site support. You will join a team of approx. 20-25 skilled and dedicated colleagues in our Customer Service department, providing support and engineering services to a wide range of customers, using the ITIL framework as basis for our work and procedures.

Primary Duties and Responsibilities: Within NNE Customer Service you will be part of the Service Delivery Team with 12 dedicated Service Engineers. As an IT Support Engineer, you will - together with the rest of the support team – translate business and process knowledge into 1st class customer support.

Your main tasks

  • Support IT systems (POInT and NNE LMES) in manufacturing environments
  • Document gained knowledge (KCS)
  • Develop new and improve existing processes
  • Plan and coordinate your own tasks
  • Provide high quality and best possible service to ensure Customer satisfaction


Required Qualifications: At NNE, we care about who you are – People is our product. We will teach what you don’t know - the most important thing is your experience and your personal profile.

As a person you

  • Have empathy, a personal drive and a positive mindset
  • Enjoy working independently as well as in a team
  • Are comfortable with customer relations as you will be responsible for coordinating and planning assignments in close corporation with customers
  • Are good at communication and stakeholder management
  • Can manage several tasks/projects at the same time, while delivering high quality. High quality and satisfied customers are essential for the success of our Customer Service

We value the right mind-set and a creative approach towards problem solving. Furthermore, we expect you to:

  • Be an engineer, computer scientist or have a similar degree/experience
  • Have more than 3 years of experience with relational databases, Oracle / SQL server DBA and PL/SQL
  • Experience with MES system is a plus
  • Hold a strong technical insight and a sound curiosity for finding solutions to system issues at production sites
  • Have analytic and systematic skills
  • Pay attention to details, as accurate documentation is an essential part of working in the GXP environment
  • Have experience as a support engineer or from a consultancy company
  • Have flair and interest for IT support

Experience with ITIL is preferred, but not a requirement.

Proficiency in Danish and English is required, both written and spoken.

You hold a driver’s license as you will be traveling between sites on Sjælland, DK.

We can offer a steep learning and development curve, as well as a challenging job in a dynamic and international organization, where our goal is to be known for quality and for keeping our promises.

If you have any questions about the job, please contact Team Leader Line Steen Jensen, +45 30 77 59 72.

Deadline of application is 15 December 2020

We will invite to interviews on a running basis.

Kontaktoplysninger Få yderligere info og kontakt på NNE's hjemmeside: klik her......
Ansøgningsfrist Tirsdag den 15. december 2020
NNE is an international company, specialised in pharma engineering. We help pharmaceutical companies bring products to market by providing flexible, compliant and future-proof solutions.

We have close to 1,000 professionals dedicated to delivering global knowledge and best practices to customers all over the world. Through focused pharma engineering, we enable our customers to deliver on demand.