IT Developer, Copenhagen

Indrykket: 14.1.2020

Nordea Danmark, Hele Sjælland

IT Developer, Copenhagen
We are looking for an IT Developer to help us with the maintenance and support of the Contact Centre Genesys Platform. This is an opportunity for you to deliver great customer service, work across borders and influence our Contact Centre set-up.

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.

About this opportunity

Welcome to Technology, Application Maintenance and the Contact Centre Operations team. We ensure that new and existing customers are able to get in touch with Nordea 24/7 through phone, mail, chat and other digital channels.

What you’ll be doing:

  • Incident handling
  • System investigations and problem root cause analysis
  • Preventive platform improvements
  • Request fulfilment
  • Other maintenance tasks

You’ll join an international and multicultural team of customer oriented and highly skilled Genesys developers located in Denmark, Poland and India. Our working language is English and our Copenhagen team is located in Nordea’s HQ Taastrup.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

  • Are structured, curious and interested in learning
  • Proactively seek guidance and knowledge of best practices in order to develop your own and the team’s performance
  • Take responsibility for delivering great customer and end user IT services

Your experience and background:

  • You have a computer science degree and preferably a few years of experience
  • You have experience within customer and user support from an IT Support unit, preferably based on ITIL best practices
  • You have experience working with one or more of the following areas:
    • System administration (Windows and Linux servers, network, SQL databases)
    • Web server administration (Tomcat, IIS, Apache, REST API)
    • Programming languages, such as JavaScript, C#, Java or SQL

  • Experience in working with Genesys Pure Engage platform is an advantage

If this sounds like you, get in touch!

Next steps

Submit your application in English no later than 9 February 2020.

For more information, you’re welcome to contact Ellen Koht Krogh, [email protected] or Diego Rojo Miranda, [email protected].

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Kontaktoplysninger Klik for yderligere info: Se annoncen hos Nordea Danmark...
Ansøgningsfrist Søndag den 09. februar 2020
When we recently asked colleagues from different countries and business areas why they enjoy working at Nordea, we discovered some key themes. They are connected to the way we offer you great opportunities to grow while taking part in reinventing banking for the future. They are also about the unique atmosphere in Nordea where you’ll be surrounded by brilliant people with a wide range of backgrounds, skillsets and experiences. Add all of this together, you’ll find yourself working for a shared purpose – making our work even more meaningful and enjoyable.