Service Manager

Indrykket: 8.11.2019

Radisson Blu Scandinavia Hotel, Copenhagen, København S

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Service Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested? Then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Service Manager:
-Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where front office initiatives & hotel targets are achieved
-Supervises the front office team fostering a culture of growth, development and performance within the department
-Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Takes ownership to deliver an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Service Manager:
-A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member supervision
-Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions with proven problem-solving capabilities offering support where required
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experience of working with IT systems on various platforms
-Strong communication skills
- Fluent in English and Danish or other Scandinavian language

The Radisson Scandinavia Hotel, Copenhagen and its 544 rooms and suites ensure a good night’s sleep for our guests visiting Copenhagen. Our well-equipped fitness center ensures guests can stay on top of their fitness routine, and there is a squash court available for them to enjoy with friends or colleagues.

We have three on-site restaurants; Filini Restaurant, Japanese cuisine at Restaurant Kyoto and Thai dishes from the highly acclaimed Blue Elephant. For guests looking for an event venue, our versatile meeting facilities are perfect for both small and large events, accommodating up to 1,750 people.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.
Kontaktoplysninger Klik for yderligere info: Se annoncen hos Radisson Blu Scandinavia Hotel, Copenhagen...
The Radisson Scandinavia Hotel, Copenhagen and its 544 rooms and suites ensure a good night’s sleep for our guests visiting Copenhagen. Our well-equipped fitness center ensures guests can stay on top of their fitness routine, and there is a squash court available for them to enjoy with friends or colleagues.

Along with two bars we have three on-site restaurants; Filini Restaurant, Japanese cuisine at Restaurant Kyoto and Thai dishes from the highly acclaimed Blue Elephant. For guests looking for an event venue, our versatile meeting facilities are perfect for both small and large events, accommodating up to 1,750 people.