Customer Success Specialist

Indrykket: 1.9.2020

project44, Aalborg

Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world.  We’re changing the way the world ships, and we’re looking for you to help us get there! 

Why project44?

  • Take an inside look into our culture!
  • Ranked 2nd most innovative company by FreightWaves in 2018 and 2019 (right after Amazon who is our customer)
  • “Best Places To Work” by Built In Chicago
  • Our culture is more than a ping pong table, but we do host quarterly ping pong tournaments

The role

We are looking for a Customer Success Specialist who will be accountable for making sure our customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values - to Obsess over the Customer. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.
Note; for this job, you must live in Aalborg (or the Aalborg area) as your presence in the office is crucial.

What your most excited for:

  • Partner with customers to develop strategies for to ensure best use of the product and help them achieve maximum value from our services
  • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
  • Form relationships and educate the customer on new product introductions and features to drive optimal product use
  • Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
  • Monitor customer health and risk. Develop and execute success plans when as required working with customer support, product development and engineering
  • Facilitate Business Reviews with customers
  • Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
  • Identify opportunities for upsell alongside sales and account management team
  • Maintain up to date knowledge of logistics industry, EDI, and blockchain

Requirements & Preferred Skills

  • Experience working with fast-growth technology company, strongly preferred
  • Experience in supply chain, strongly preferred
  • 2-3 years of experience working with enterprise customers in Account Management or Customer Success role
  • Experience working with a SaaS or platform product, preferred
  • Comfortable presenting on meetings with multiple levels in an organization
  • Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
  • Highly organized with a strong sense of urgency to meet deadlines
  • Excellent client-facing, English written and verbal skills
  • Some travel for key customer meetings and events

About project44

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences. 
Kontaktoplysninger Klik for yderligere info: Se annoncen hos project44...
project44 is the world’s leading advanced visibility platform for shippers and third-party logistics firms. project44 connects, automates, and provides visibility into key transportation processes to accelerate insights and shorten the time it takes to turn those insights into actions. Leveraging the power of the cloud-based project44 platform, organizations are able to increase operational efficiencies, reduce costs, improve shipping performance, and deliver an exceptional Amazon-like experience to their customers.

Over 25,000 unique carriers have tracked shipments in our system and we’re connected to 92% of all ELD/telematics devices. project44 has also established partnerships and out-of-box integrations with 57 TMS vendors, project44 supports all transportation modes and shipping types, including Parcel, Final-Mile, Less-than-Truckload, Volume Less-than-Truckload, Truckload, Rail, Intermodal, and Ocean.