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Rekrutteringsfirma

Customer Service Consultant - German-speaking

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HR navigator, København

Customer Service Consultant

German-speaking Customer Service Consultant - Copenhagen or Skive

Providing our German-speaking customers and select international customers with customer service from the International Sales office in Copenhagen or our head office in Skive.

Being part of our global Customer Service Team, you will work closely with colleagues in customer service, sales and marketing, taking care of both front and back office responsibilities. You will provide our customers in Germany, Austria, Switzerland and other selected Export markets with excellent and proactive customer service.

Your daily work:

You will be responsible for ensuring a smooth flow between customers and Vikan. Your primary tasks and responsibilities are:

  • Handling and registration of orders
  • Customer requests and requests from colleagues in sales
  • Participate in proactive market and customer related activities such as campaigns, end-user calls and customer follow-up
  • Claims handling including improvements to Q&A set-up
  • Master data maintenance
  • CRM and leads
  • Cooperation with distributors and Area Sales Managers

We expect:

You have a commercial and administrative background. You have experience with customer service, preferably from a similar position in an international company. Mastery of German and English both in speaking and writing is a must and knowledge of Danish is an advantage.

Your professional experience includes:

  • Ideally experience from a similar position
  • Knowledge of CRM systems
  • User of ERP systems (preferably Microsoft AX 2012)
  • Competent user of Microsoft Office
  • Experience with sales or sales support is an advantage

We are looking for a pragmatic and solution-oriented Customer Service Consultant who is passionate about providing excellent customer service. You have a commercial mindset, you are well structured and action oriented while demonstrating excellent communications skills. You thrive in a dynamic and team-based environment where two days are never the same.

You will be part of the team in an international growth company and as an employee at Vikan you will experience a strong company culture that supports sharing of knowledge and personal development. Your working day will be international and you will experience an open information culture in a modern company. Your future colleagues are proud and dedicated and the company has visions and a clear strategy for growth.

Application:

Interested? Please send your application via the Apply button on this page and submit both cover letter and resumé in English. We handle applications on an ongoing basis and will fill the position as soon as we find the right candidate. We use external recruiting services from HR Navigator for this position.

Vikan has operated for more than 120 years and is headquartered in Skive, Denmark. Vikan is a global leader in the industry serving more than 90 countries and employing 240 employees in 9 countries. Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan at www.vikan.com

If you have any questions, please contact

Anne Maj Overgaard Holme
Group Customer Service Manager
[email protected]

Hans Erik Fischer
Partner, HR Navigator
[email protected]



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