Rekrutteringsfirma

Swedish and Finnish speaking customer service assistant

Indrykket: 13.8.2019

TEMP-TEAM A/S, Valby

Do you want to be a part of a proactive and successful Nordic customer service team?

Ecolab offers a challenging employment in an international company with great opportunities for development.

Ecolab is looking for a new assistant for the customer service team, which consist of 10 assistants with various Nordic backgrounds. The common goal is to provide a professional service to the customers in all the Nordic countries.

Your primary tasks will be to answer phone calls and emails and to find the right solution for the customers. You will mainly be supporting Swedish and Finnish customers. Depending on your qualifications, you will also be in contact with customers from the other Nordic countries.

You will work in close cooperation with the sales department in the various countries, operation team and other support functions and be the link between the customer and Ecolab.

Primary tasks:
  • Answer phone calls and reply to emails from customers with professionalism and a smile
  • Understand the customers challenges and find the best solution
  • Solve problems with focus on the customer
  • Answer questions and solve challenges from the company’s operations team and other departments
  • Ongoing control to secure and optimize the great service


Qualifications
  • Fluently in Swedish and Finnish both orally and in writing, and happy to attend to other Scandinavian speaking customers by phone and email
  • High level English abilities, as you will have colleagues all over Europe
  • Experience with MS-Office
  • Experience with customer service is a benefit
  • Advantage, if you have experience with SAP


As a person you are:
  • Professional with a smile
  • Proactive and outreach to provide the best customer service and at the same time optimize the processes and the overall experience
  • Team player with empathy and the ability to navigate in a complex organisation
  • Handle work with multiple tasks at the same time


Ecolab offers a challenging job in an international company with opportunities for development. Ecolab is a company that aims to leave a positive imprint on the world, as they are working for a more clean, safe and healthy world, that protects people and the vital resources.

Practical information
Deadline for application: 26th of August. Applications will be processed continuously
Permanent employment: 37 hours a week
Start: As soon as possible – with training
Salary based on qualifications
Kontaktoplysninger Klik for yderligere info: Se annoncen hos TEMP-TEAM A/S...
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