Positive, customer‑driven, decisive, and organized — if that’s you, keep reading! At
[xxxxx], we're looking for a proactive problem‑solver with Business Central experience to support our partners and customers as they implement our cutting‑edge solutions for Microsoft Dynamics 365 Business Central. In this role, your understanding of accounting processes will directly impact how end users experience Business Central, helping them work more efficiently, accurately, and with confidence.
If you're ready to embrace new challenges and grow alongside an outstanding team of dedicated colleagues, we’d love to meet you.
About the Role Joining Continia means becoming part of an innovative, entrepreneurial, and agile organization. We believe in a flat structure where every voice is valued, and everyone is empowered to make an impact.
The Continia North America team is a small, dynamic and all-remote team consisting of technical support, implementation, product management and partner account management. Together we support our partners by leveraging our combined strengths to provide efficient, dependable solutions—because at Continia, it’s about time.
We are currently seeking a Technical Support Engineer for our North America Support team. You’ll work closely with partners and accounting teams to troubleshoot issues and ensure high‑quality support for our solutions within Business Central.
Key Responsibilities: - Provide daily support to Microsoft Dynamics partners through our web‑based helpdesk, assisting with troubleshooting and usage of Continia products with a focus on ensuring a positive, efficient end‑user experience.
- Reproduce and validate reported issues and collaborate with our development team to resolve them.
- Create and maintain clear, valuable knowledge‑base articles.
- Collaborate with solution specialists and product teams on complex support cases and feature requests.
- Represent Continia at industry and company events to support broader team and company initiatives.
What We Offer Continia is a culture‑centric company that values mutual flexibility, trust, and balance. You will enjoy:
- Remote work
- Paid time off + sick days
- 401(k) with company match
- Medical, dental, and vision coverage
- Regular company and team‑building events
- Annual bonus plan
About You You bring a positive, service‑minded attitude and thrive in an environment where accountability and independence are key. You love helping partners and their customers succeed and take pride in delivering outstanding support.
Preferred skills and qualities:
- Hands-on experience using Dynamics 365 Business Central in a real-world business environment (as an end user or consultant), with an appreciation for day‑to‑day user workflows and challenges is a must (Experience with Continia products is a plus)
- Ability to approach support cases from an end‑user perspective—focusing on usability, efficiency, and minimizing disruption to daily work.
- Apply an understanding of accounting and bookkeeping processes (AP, AR, expenses, document handling) to diagnose issues and recommend practical solutions.
- Excellent interpersonal skills and comfort interacting with diverse internal and external stakeholders.
- Strong written and verbal communication skills in English.
- A proactive, can‑do attitude with a focus on high‑quality service.
- Experience with Zendesk is a plus.
- Ability to travel on occasion
Apply now If this sounds like the right opportunity for you, please upload your CV along with a short motivation for your application. It is entirely your choice whether to include a photo.
Applications are reviewed on an ongoing basis.
Continia is committed to an inclusive recruitment process and equal opportunities for all applicants with an American residence and work permit. About Continia Continia provides software for accounts payable automation, expense management, and bank integration to more than 20,000 customers worldwide.
We are proud of our strong company culture, where diversity and authenticity are valued. We believe in teamwork, open dialogue, and personal responsibility. Our focus on both personal and professional growth enables our employees to thrive and develop within the organization.
At Continia, we keep things simple, pragmatic, and results-driven. We celebrate successes - big and small - and come together at annual company-wide events.
Above all, we value time. Continia solutions give customers more time every day - to work, to live, to grow. That’s why our motto is “It’s About Time.”
