IT Service Manager – Finance Operations

We are looking for an IT Service Manager who wants to help us develop and strengthen our services within Finance Operations, with a particular focus on Microsoft Dynamics 365 Finance & Operations (D365FO). In this role, you will act as a key bridge between our Finance teams, superusers, and both technical and external partners. You ensure that our systems run smoothly day‑to‑day, while also driving improvements that make work easier for colleagues across Scandic.Your responsibilitiesIn this role, you will:
- Own and manage IT services connected to Finance Operations, with D365FO as a core platform.
- Ensure stable operations, high-quality support, and well‑structured incident and problem management.
- Work according to ITIL practices for service management.
- Prioritize and coordinate needs and change requests together with the business and our vendors.
- Translate business needs into clear requirements and follow up to ensure solutions meet expected quality.
- Monitor vendor performance and ensure deliveries meet our expectations.
- Actively contribute to improving processes, data flows, and ways of working within the area.