Advanced IT System Supporter, CMC Clinical Supplies

Advanced IT System SupporterCMC Clinical Supplies
CS IT Planning Systems
Location: Måløv, DenmarkWhere system support meets quality, compliance and ownership for global clinical suppliesIn this role, you will work at the heart of our clinical supply chain, supporting change management, risk assessments, audits, and system compliance. You collaborate closely with IT, quality, and operations to keep critical clinical supply systems compliant, reliable, and inspection‑ready. This role requires a high level of accountability and the ability to operate independently in a regulated and audit-driven environment.As an Advanced IT System Supporter, you enable validated and compliant IT systems in a highly regulated environment - directly supporting life‑changing clinical research in more than 50 countries. Apply today!Your new roleAs an Advanced IT System Supporter in Chemistry, Manufacturing & Control (CMC) Clinical Supplies (CS) Digital Solutions, you ensure clinical supply systems meet the highest regulatory and quality standards. Working closely with CS POMS system support teams in Denmark and India, you help enable the timely distribution of clinical trial products to patients. Your day-to-day responsibilities and support will include:Compliance & Quality:

Support audits and inspections, addressing and closing compliance gaps

Support periodic system reviews to ensure validated state and access compliance

Support vendor assessments, disaster recovery, and system lifecycle activities

Operations & Support:

Provide Level 1 & 2 POMS system support, managing incidents, problem tickets, and coordination across CS POMS support teams.

Support POMS system users with access, configuration, workflow, errors and system availability.

Diagnose issues by reviewing logs and system status, reproducing user issues, and applying standard troubleshooting steps.

Deliver user support and training, including guidance on correct system usage and basic troubleshooting.

Support local hardware and infrastructure as part of overall system responsibility

Troubleshoot and resolve hardware‑related incidents (SOTI), including internal and inbound customer escalations, in a timely manner.

Install, configure, and upgrade hardware, software, and firmware as required

Work with remote OS/support teams to troubleshoot and resolve hardware failures.

Be “on call” to provide on‑site support for critical server hardware incidents.

Identify recurring issues and recommend process improvements through root‑cause analysis.

Success in this role means that incidents are resolved with clear communication and proper documentation, compliance gaps are proactively identified and closed with ownership, users experience reliable, consistent, and professional system support, and audit observations are handled with structured follow-up and timely closure.Your skills & qualificationsWe are looking for a candidate with a Bachelor’s or Master’s degree in IT, Engineering, Pharmaceutical Science, Business Development, or a related field, combined with:

Minimum 3–5 years of experience working in a regulated (GxP) environment with strong understanding of Quality Management Systems

Understanding of ITIL principles for IT service delivery and support.

Experience supporting SOTI-managed hardware

Hands‑on experience working in Agile (DevOps) delivery models, including change management using ServiceNow.

Proven expertise in conducting IT Risk Assessments, managing Data Privacy tasks, and performing periodic system evaluations (ITPSE, User Access Reviews, Configuration Management).

Super-user level IT systems experience with Level 1/Level 2 incident management and problem ticket resolution capabilities.

Experience with QualityDocs/Vault Quality or similar document management systems, including authoring and reviewing SOPs and QMS documents.

Experience with Manufacturing Execution Systems (MES), clinical supply systems, or clinical trial operations is considered an advantage.

You take an end-to-end ownership and proactively drive issues to resolution, working in a structured and detail-oriented manner while following through on commitments with consistency and care. You are comfortable working independently and collaborating effectively across IT, Quality, and Operations, applying a LEAN mindset to drive continuous improvements. You communicate clearly and transparently with stakeholders, including in high-pressure situations, audits, and inspections, and bring a solution-oriented approach to closing compliance gaps. In addition, you enjoy sharing knowledge, building best practices within technical teams, and communicate fluently in Danish and/or English.Your new areaAs part of the CMC Development organisation, CMC CS plays a key role in supporting patients with chronic diseases worldwide. We pack and distribute clinical trial products to more than 50 countries, ensuring reliable and timely supply. The area consists of around 300 employees across four closely collaborating departments, united by a strong patient focus.Within CS Digital Solutions, we deliver end‑to‑end capabilities across data engineering, business intelligence, advanced analytics, and AI‑driven automation. We develop and operate global data platforms that enable reliable, scalable, and high‑quality data flows across clinical trial operations. Our goal is to create innovative, data‑driven solutions in a collaborative environment that encourages knowledge sharing, continuous learning, and new ways of building better data solutions.Working at [xxxxx]Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.What we offerAt [xxxxx], you’ll join a global healthcare company with a unique culture and strong results. We offer continuous learning, career development, and benefits tailored to your life and career stage.Salary: For this role, the Annual Base Salary ranges from DKK 570.200 to DKK 838.100 corresponding to the level of the position.The placement within the salary range will be assessed during the recruitment process based on the candidate’s skills, competencies, knowledge, and relevant experience.Incentives and Benefits:The salary package may include short-term and/or long-term incentives as well as other employee benefits based on position level, location, functional area and relevant market benchmarks.
Learn more about our Reward Philosophy here.More informationPlease contact Sr Manager, Nicolai Kristensen, on [xxxxx] June 2026.Please apply as soon as possible, as we aim to finalise the process before the summer vacation period begins mid-July.You do not need to attach a cover letter to your application, but please include a few sentences about your motivation for the role in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At [xxxxx], we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.