Danish-speaking Service Desk Specialist

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Odense NV

AK Recruitment and Consulting is partnering with a leading global customer experience provider to recruit Danish-speaking Technical Support Advisors for a fully remote role based in Spain.

In this position, you will support end users with IT-related issues, helping them resolve technical challenges and ensuring a smooth digital experience. You will be part of an international team, working in a dynamic and collaborative environment with strong opportunities for growth.

Your Role

  • Provide 1st level IT support to end users across multiple channels (phone, email, chat, and self-service portal)

  • Troubleshoot hardware and software issues, identifying root causes and providing effective solutions

  • Manage and track incidents using internal IT service management systems

  • Ensure a high first-time resolution rate by using internal tools and knowledge bases

  • Support users with system access, devices, and day-to-day technical issues

  • Collaborate with 2nd level support teams and external providers when escalation is required

  • Maintain accurate documentation and ensure proper categorization of requests


Your Qualifications

  • Fluent Danish (C1 or higher) with strong English skills

  • Previous experience in IT support (1st or 2nd level) is an advantage

  • Good knowledge of Windows 10, Office 365, and MS Teams

  • Understanding of hardware and software troubleshooting

  • Familiarity with ITSM tools (e.g., ServiceNow) is a plus

  • Analytical mindset with strong problem-solving skills

  • Customer-focused attitude with good communication skills

  • Organized, reliable, and able to work independently in a remote setup

  • Willingness to learn and develop technical skills


The Offer

  • Remote position based in Spain

  • Competitive salary with performance-based bonuses

  • Relocation support (if needed) and additional retention bonuses

  • Structured onboarding and continuous training

  • Work in an international and multicultural team

  • Clear career progression opportunities



Kilde: [xxxxx]


Information og data

Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

Arbejdsstedet er beliggende i Odense NV.

Jobbet er oprettet på vores service den 17.4.2026, men kan have været deaktiveret og genaktiveret igen.

Rapportér
  • Øvrige
  • Odense NV
  • Torsdag den 11. juni 2026
Rapportér

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