German-speaking IT Supporter

Do you enjoy combining IT support with customer dialogue? Would you like to join an international software company where you can make a real difference for customers while developing your technical skills?

[xxxxx] is looking for a German-speaking IT Supporter for CountMatters in Kolding.

About CountMatters

CountMatters is a global technology company that helps shopping centres, retail chains, airports, cities and public institutions understand visitor behaviour through intelligent data collection and analytics.

By combining people counting technology, Wi-Fi tracking and other data sources with their own cloud platform, CountMatters enables customers worldwide to make data-driven decisions based on reliable insights.

With more than 30 years of experience and a strong international presence, CountMatters combines global expertise with local customer relationships. The Danish office in Kolding plays a key role in supporting customers across multiple European markets.

The Role

As a German-speaking IT Supporter, you will become part of the technical support team in Kolding. Your primary responsibility will be to support German customers while also assisting international clients.

The role combines technical troubleshooting, customer support and solution configuration, making it ideal for someone who enjoys both technology and customer interaction.

You will work closely with colleagues across the organisation and have the opportunity to continuously expand your technical knowledge and responsibilities.

Your responsibilities will include:

• Delivering 1st and 2nd level technical support for business-critical systems.
• Providing daily support and technical guidance to German and international customers.
• Troubleshooting and resolving technical issues remotely and occasionally on-site.
• Configuring and deploying customer-specific solutions.
• Contributing to the continuous improvement of internal processes and technical solutions.

Your Profile

We are looking for someone who enjoys solving technical challenges while delivering excellent customer experience.

Ideally, you:

• Have recently completed an IT education or have a few years of experience within IT support.
• Have a technical background, preferably with knowledge of networking.
• Speak and write German fluently, as you will support customers in the German market.
• Communicate confidently in English, which is also used as a daily working language.
• Are structured, service-minded and motivated by helping customers solve technical issues.
• Take ownership of your tasks and enjoy working both independently and as part of a team.

CountMatters Offers

At CountMatters, you will join an international company with a strong team culture and a genuine passion for delivering value to customers.

You can expect:

• A flexible workplace with the possibility of remote working days.
• Thorough onboarding and continuous technical training.
• Excellent opportunities for professional and personal development.
• A competitive salary package including pension.
• Social events and a collaborative international work environment.
• A workplace where teamwork, knowledge sharing and customer satisfaction are at the heart of everything.