Customer Success Manager (French Speaking)

Navigate complexity, create value, drive customer’s success

At [xxxxx], we are the trusted partner for Workforce Management across Europe, assisting well-known international retail and hospitality brands in making their daily operations more efficient and transparent.

As a Customer Success Manager (CSM), you drive growth and loyalty by ensuring that customers achieve maximum value from our solution. You act as their trusted advisor and proactively identify expansion opportunities, generate referrals, and secure high engagement.

You partner with customers who operate across several countries, supporting multiple brands and navigating varied market dynamics. You are your customers’ main point of contact, you offer advice and assistance to help them reach their objectives through our SaaS solution, and you actively grow your accounts.

What you will do:

Retain: Ensure good user adoption and customer engagement. You understand your customer base, and you make it a priority to constantly help the customer use [xxxxx] in the best way possible based on their overall goals.

Nurture: Strengthen relationships with customers through your functional expertise. You are a reliable partner who optimises the experience of each customer and demonstrates how [xxxxx] can meet their specific needs.

Grow: Identify and pursue growth opportunities. You support the business goals of our customers, and you identify and pursue opportunities for expansion, upselling and cross-selling.

You’ll work alongside an international team of CSMs in the Customer Experience department.

You are the right candidate if:

• You speak and write native level French, and professional English.
• You have at least 3 years of experience within Customer Success Management or Key Account Management, preferably from a SaaS company.
• You have excellent relationship building and stakeholder management skills and know that business relations are best established by creating real business value.
• You combine proactiveness and creative thinking with business acumen and a comprehensive grasp of IT.

*Get to know the solution you will promote! https://[xxxxx].com/free-trial
Sign up using ‘Candidate’ as your company name and test our solution for yourself.

Main job responsibilities:

• Take complete ownership of your portfolio and help them achieve tangible business value using [xxxxx].
• Actively promote upselling and cross-selling opportunities, presenting timely value propositions to customers.
• Generate sales leads through active referrals, engaging with key advocates, and driving expansion into new markets.
• Collaborate with colleagues in Sales and Implementation to ensure a high-quality handover.
• Follow up on renewals and manage yearly price adjustments.

What [xxxxx] offers you

• An exciting position in which you work closely together with high-profile customer brands within retail and hospitality.
• A growing and international SaaS company, where initiative and an entrepreneurial spirit are welcomed
• Close collaboration with colleagues across Europe

…. Oh, and did we mention the perks? We've got pension, private health insurance, a stunning office in the heart of the city, delicious catered lunches every day, and awesome social events that bring us all together for some fun!

Please note that you must have a clean criminal record, and a valid EU work permit to be considered for this position.

The role is based in Copenhagen (Denmark) with the flexibility to work from home. However, to foster a strong team spirit, we expect you to be in the office at least three days a week.

Want to know more? Visit us at [xxxxx] or get in touch with our recruitment team directly: june.nilsson@[xxxxx].com.

Application link:
https://[xxxxx].teamtailor.com/jobs/7894578-customer-success-manager-french-speaker?promotion=2051094-trackable-share-link-csm-fr-international
Kilde: [xxxxx]