Situation Manager

Enterprise IT & Quality
Bagsværd, Denmark(Please note we will move office to Ballerup from September 2026)Be the calm in the storm. Manage critical IT incidents that keep our life-saving medicines flowing to millions of patients worldwide.Your new roleAs a Situation Manager in our Global IT Support organisation, you'll be at the frontline of ensuring best-in-class 24/7 IT services. You'll manage major and critical incidents across a wide range of technologies, working closely with skilled colleagues in the SIMA (Situation Management) team to maintain operational stability across [xxxxx]'s global systems.Your day-to-day responsibilities will include:

Leading the response to major and critical incidents, taking charge in high-pressure situations to restore services swiftly

Proactively addressing lower priority tickets to prevent potential issues from escalating into bigger problems

Delivering timely, clear and effective communication to stakeholders at all organisational levels during incidents

Collaborating closely with vendors, line of business customers, and management teams to drive resolution

Working with Problem Management to identify root causes and support long-term stability improvements

Contributing to the ongoing development, improvement and optimisation of operational processes

Ensuring all tasks are executed in compliance with internal and external regulations and quality requirements.

The role operates within an on-call 24/7/365 setup.Your new departmentIn Enterprise IT & Quality, you will be part of a business area that drives impact across the full [xxxxx] value chain. We strive to stay close to our stakeholders in the business to ensure we deliver on their needs, helping reach millions of people living with serious chronic diseases. Our focus is on being at the forefront within our three areas; ensuring the highest quality for patients, being a trusted tech leader and an environmentally responsible business.Global IT Support (GITS) is part of the Infrastructure & Information Security (I&IS) organisation, with employees located across the globe. Within GITS, we operate three products covering End User Support Experience, Operational Excellence, and Regional IT Operations. By joining us, you'll become part of a global community of dedicated IT professionals supporting critical systems, services, operations and platforms that enable [xxxxx] to deliver life-saving treatments to patients every day.Your skills & qualificationsWe believe that mindset and personal skills are critical to success in this role. The ideal candidate has a positive mindset and can-do attitude, mixed with a strong sense of responsibility and self-drive.Beyond this, we're looking for someone who brings:

Prior experience in Major Incident Management, Situation Management, Service Operations or comprehensive experience from a Service Desk (experience in Problem Management is a plus)

An analytical approach that enables you to gain a comprehensive overview of complex situations, identify patterns and support conclusions with factual evidence

A solid technical understanding of IT and a genuine passion for the field

Demonstrated leadership skills and the capability to take charge and provide direction, particularly in high-pressure situations

A practical and inquisitive approach to your work, with strong relationship-building skills and the ability to manage stakeholders effectively

The ability to act as a role model in your everyday working life, demonstrating a positive and constructive mindset.

Feeling overwhelmed by the requirements and unsure if you meet every qualification? Don't let that stop you. We encourage you to apply regardless — your profile may fit our needs better than you expect.Working at [xxxxx]Every day, thousands of digital experts across [xxxxx] work within all areas of technology — from artificial intelligence and machine learning to cloud systems and infrastructure — all to make a real impact on lives worldwide. Your technical skills will touch the lives of millions of patients around the world every day. You'll work on critical systems and collaborate with inspiring colleagues to deliver solutions that keep our operations running smoothly. This is a place where your expertise drives transformation, where you'll experience a transparent, non-hierarchical culture that fosters mutual support, and where you're encouraged to work in the way that best suits you. When you join us, you're not just managing incidents – you're ensuring that life-saving medicines reach the patients who need them most.What we offer At [xxxxx], you’ll join a global healthcare company with a unique culture and strong results. We offer continuous learning, career development, and benefits tailored to your life and career stage.Salary:  For this role, the Annual Base Salary ranges from 651,000.00 to 956,900.00 DKK, corresponding to the level of the position.The placement within the salary range will be assessed during the recruitment process based on the candidate’s skills, competencies, knowledge, and relevant experience.Incentives and Benefits: The salary package may include short-term and/or long-term incentives as well as other employee benefits based on position level, location, functional area and relevant market benchmarks.

Learn more about our Reward Philosophy here.More informationIf you have any questions, please contact: Martin Victor Ginda – [xxxxx] or Lennart Qvist Norén – [xxxxx] July 2026. Applications are reviewed on an ongoing basis.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At [xxxxx], we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.