Øvrige i Hele Danmark

Are you passionate about shaping Customer Engagement solutions that create real business value? Are you ready to act as a trusted advisor, driving customer dialogue and winning new business on the Microsoft stack? Then we would love to hear from you. Apply today and become a key player in [xxxxx]’ journey to transform businesses through innovation and deep domain expertise.

📍 Location: Aarhus, Ballerup, Aalborg & Middelfart

Are you passionate about shaping Customer Engagement solutions that create real business value? Are you ready to act as a trusted advisor, driving customer dialogue and winning new business on the Microsoft stack? Then we would love to hear from you. Apply today and become a key player in [xxxxx]’ journey to transform businesses through innovation and deep domain expertise.Are you passionate about shaping Customer Engagement solutions that create real business value? Are you ready to act as a trusted advisor, driving customer dialogue and winning new business on the Microsoft stack? Then we would love to hear from you. Apply today and become a key player in [xxxxx]’ journey to transform businesses through innovation and deep domain expertise.
Welcome to [xxxxx]! We strive to be the preferred digital advisor; we win customers with unique industry expertise, and we aim to guide and navigate businesses into a successful digital transformation and future.
As a CE Architect, you will join a team of professionals in Denmark and be part of our Global Community.As a CE Architect, you will join a team of professionals in Denmark and be part of our Global Community.In this role, you will act as a trusted advisor within Customer Engagement, combining deep technical expertise with a strong commercial mindset. You thrive in customer-facing situations, bringing clarity and confidence to complex CE challenges, and creating peace of mind for customers through your structured and solution-oriented approach.In this role, you will act as a trusted advisor within Customer Engagement, combining deep technical expertise with a strong commercial mindset. You thrive in customer-facing situations, bringing clarity and confidence to complex CE challenges, and creating peace of mind for customers through your structured and solution-oriented approach.

Core Responsibilities
As a CE Architect at [xxxxx], you will shape Customer Engagement solutions for clients by analysing requirements and designing solutions based on best practices. This includes:

Core Responsibilities

Lead the CE area during pre-sales and project implementations, with a strong focus on customer dialogue, opportunity shaping, and solution positioning

Design CE architecture across Sales, Customer Service, Field Service and Customer Insights in alignment with customer needs, and communicate these effectively to both local and remote delivery teams

Take on roles such as domain owner or SME, ensuring strong ownership of CE offerings and best practices within the [xxxxx] portfolio

Identify and develop new business opportunities through proactive client engagement, scoping workshops, and proposals

Select and implement the right tools, configuration, and design patterns to deliver scalable and commercially sound solutions

Leverage approaches like POCs and MVPs to bring innovative solutions to life in early customer engagements

Stay ahead of developments within the Microsoft CE stack, including Dynamics 365 (Sales, Customer Service, Field Service, Customer Insights), Power Platform, Copilot, and AI capabilities

Work flexibly across Denmark, both onsite with customers and remotely

Lead the CE area during pre-sales and project implementations, with a strong focus on customer dialogue, opportunity shaping, and solution positioning

Lead the CE area during pre-sales and project implementations, with a strong focus on customer dialogue, opportunity shaping, and solution positioningLead the CE area during pre-sales and project implementations, with a strong focus on customer dialogue, opportunity shaping, and solution positioningDesign CE architecture across Sales, Customer Service, Field Service and Customer Insights in alignment with customer needs, and communicate these effectively to both local and remote delivery teams

Design CE architecture across Sales, Customer Service, Field Service and Customer Insights in alignment with customer needs, and communicate these effectively to both local and remote delivery teamsDesign CE architecture across Sales, Customer Service, Field Service and Customer Insights in alignment with customer needs, and communicate these effectively to both local and remote delivery teamsTake on roles such as domain owner or SME, ensuring strong ownership of CE offerings and best practices within the [xxxxx] portfolio

Take on roles such as domain owner or SME, ensuring strong ownership of CE offerings and best practices within the [xxxxx] portfolioTake on roles such as domain owner or SME, ensuring strong ownership of CE offerings and best practices within the [xxxxx] portfolioIdentify and develop new business opportunities through proactive client engagement, scoping workshops, and proposals

Identify and develop new business opportunities through proactive client engagement, scoping workshops, and proposalsIdentify and develop new business opportunities through proactive client engagement, scoping workshops, and proposalsSelect and implement the right tools, configuration, and design patterns to deliver scalable and commercially sound solutions

Select and implement the right tools, configuration, and design patterns to deliver scalable and commercially sound solutionsSelect and implement the right tools, configuration, and design patterns to deliver scalable and commercially sound solutionsLeverage approaches like POCs and MVPs to bring innovative solutions to life in early customer engagements

Leverage approaches like POCs and MVPs to bring innovative solutions to life in early customer engagementsLeverage approaches like POCs and MVPs to bring innovative solutions to life in early customer engagementsStay ahead of developments within the Microsoft CE stack, including Dynamics 365 (Sales, Customer Service, Field Service, Customer Insights), Power Platform, Copilot, and AI capabilities

Stay ahead of developments within the Microsoft CE stack, including Dynamics 365 (Sales, Customer Service, Field Service, Customer Insights), Power Platform, Copilot, and AI capabilitiesStay ahead of developments within the Microsoft CE stack, including Dynamics 365 (Sales, Customer Service, Field Service, Customer Insights), Power Platform, Copilot, and AI capabilitiesWork flexibly across Denmark, both onsite with customers and remotely

Work flexibly across Denmark, both onsite with customers and remotely
Work flexibly across Denmark, both onsite with customers and remotely
To Succeed in the RoleTo Succeed in the RoleTo Succeed in the RoleYou bring a strong combination of technical depth, business understanding, and a commercial mindset. You are outgoing, proactive, and confident in customer interactions, with the ability to build trust and translate complex solutions into clear business outcomes.You bring a strong combination of technical depth, business understanding, and a commercial mindset. You are outgoing, proactive, and confident in customer interactions, with the ability to build trust and translate complex solutions into clear business outcomes.You also bring:

A structured approach, with solid understanding of Customer Engagement processes, customer journeys, and data models

The ability to operate at both strategic and advisory level, rather than purely in technical deep dives

A commercial instinct: you recognise opportunities, contribute to revenue growth, and understand how to position solutions in a competitive market

Practical experience handling projects within your domain, including navigating complex deliveries

Strong collaboration skills and the ability to connect people across teams, domains, and geographies

A structured approach, with solid understanding of Customer Engagement processes, customer journeys, and data models

A structured approach, with solid understanding of Customer Engagement processes, customer journeys, and data modelsA structured approach, with solid understanding of Customer Engagement processes, customer journeys, and data modelsThe ability to operate at both strategic and advisory level, rather than purely in technical deep dives

The ability to operate at both strategic and advisory level, rather than purely in technical deep divesThe ability to operate at both strategic and advisory level, rather than purely in technical deep divesA commercial instinct: you recognise opportunities, contribute to revenue growth, and understand how to position solutions in a competitive market

A commercial instinct: you recognise opportunities, contribute to revenue growth, and understand how to position solutions in a competitive marketA commercial instinct: you recognise opportunities, contribute to revenue growth, and understand how to position solutions in a competitive marketPractical experience handling projects within your domain, including navigating complex deliveries

Practical experience handling projects within your domain, including navigating complex deliveriesPractical experience handling projects within your domain, including navigating complex deliveriesStrong collaboration skills and the ability to connect people across teams, domains, and geographies

Strong collaboration skills and the ability to connect people across teams, domains, and geographies

Strong collaboration skills and the ability to connect people across teams, domains, and geographiesYour background and experience
The successful candidate brings a minimum of 5+ years of experience in a similar role within IT consultancy. Furthermore:Your background and experienceThe successful candidate brings a minimum of 5+ years of experience in a similar role within IT consultancy.

Proven experience in CE solution architecture across one or more of: Dynamics 365 Sales, Customer Service, Field Service, Customer Insights

Strong knowledge of Power Platform (Power Apps, Power Automate, Dataverse) and integration patterns with Azure and third-party systems

Familiarity with AI and Copilot capabilities in the Dynamics 365 CE space

Background from the Customer Engagement or consultancy industry, preferably with insight into competitors and market dynamics

Experience working in customer-facing and pre-sales roles

Team lead or leadership experience is an advantage

Microsoft certification is an advantage: Dynamics 365 + Power Platform Solution Architect Expert or equivalent

Excellent communication and stakeholder management skills

Fluency in Danish and English

Willingness to travel approx. 20-30 days annually

Proven experience in CE solution architecture across one or more of: Dynamics 365 Sales, Customer Service, Field Service, Customer Insights

Proven experience in CE solution architecture across one or more of: Dynamics 365 Sales, Customer Service, Field Service, Customer InsightsProven experience in CE solution architecture across one or more of: Dynamics 365 Sales, Customer Service, Field Service, Customer InsightsStrong knowledge of Power Platform (Power Apps, Power Automate, Dataverse) and integration patterns with Azure and third-party systems

Strong knowledge of Power Platform (Power Apps, Power Automate, Dataverse) and integration patterns with Azure and third-party systemsStrong knowledge of Power Platform (Power Apps, Power Automate, Dataverse) and integration patterns with Azure and third-party systemsFamiliarity with AI and Copilot capabilities in the Dynamics 365 CE space

Familiarity with AI and Copilot capabilities in the Dynamics 365 CE spaceFamiliarity with AI and Copilot capabilities in the Dynamics 365 CE spaceBackground from the Customer Engagement or consultancy industry, preferably with insight into competitors and market dynamics

Background from the Customer Engagement or consultancy industry, preferably with insight into competitors and market dynamicsBackground from the Customer Engagement or consultancy industry, preferably with insight into competitors and market dynamicsExperience working in customer-facing and pre-sales roles

Experience working in customer-facing and pre-sales rolesExperience working in customer-facing and pre-sales rolesTeam lead or leadership experience is an advantage

Team lead or leadership experience is an advantageMicrosoft certification is an advantage: Dynamics 365 + Power Platform Solution Architect Expert or equivalent

Microsoft certification is an advantage: Dynamics 365 + Power Platform Solution Architect Expert or equivalentMicrosoft certification is an advantage: Dynamics 365 + Power Platform Solution Architect Expert or equivalentExcellent communication and stakeholder management skills

Excellent communication and stakeholder management skillsExcellent communication and stakeholder management skillsFluency in Danish and English

Fluency in Danish and EnglishFluency in Danish and EnglishWillingness to travel approx. 20-30 days annually

Willingness to travel approx. 20-30 days annuallyWillingness to travel approx. 20-30 days annuallyBecome a part of [xxxxx]Become a part of [xxxxx]You can easily apply by connecting your LinkedIn or by uploading a CV via the link. Interviews will be held in August. 

If you have any questions related to the role, please reach out to Hiring Manager, Troels Kjemtrup at Troels.Kjemtrup@[xxxxx]global.comor +[xxxxx].If you have any questions related to the role, please reach out to Hiring Manager, Troels Kjemtrup atTroels.Kjemtrup@[xxxxx]global.comTroels.Kjemtrup@[xxxxx]global.comor +[xxxxx].About [xxxxx]About [xxxxx]People always come first at [xxxxx]. We’re a global digital consultancy with a local presence, helping businesses transform and thrive through technology, data, and human insight. Just as importantly, we are a workplace where careers are nurtured, and development is supported through clear, structured career paths.Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you will find the freedom to explore ideas, challenge convention, and shape your own path.With over 1,500 colleagues across more than 10 countries, we bring global perspectives and local understanding. What unites us is our belief in creating meaningful impact - for our people, our customers, and the journey ahead.

www.[xxxxx]global.comwww.[xxxxx]global.com
Work at [xxxxx] 💙
Curious about life at [xxxxx]? Check out our Instagram or LinkedIn feed to see our team in action, get insights into our culture, and discover what makes [xxxxx] a great place to work!
Work at [xxxxx] 💙InstagramLinkedInLet’s thrive, grow, and shape the future together!

🔗 Connect with us today!

#LI-Remote #LI-CDKConnect with us today!#LI-Remote #LI-CDK