Technical Account Associate

Company Description

International Flight Support (IFS) builds smart, stable, and customer-focused software for the aviation industry. Our platform helps airline operators digitise flight operations, reducing workload, improving compliance, and enabling seamless coordination between pilots and back-office staff.

We are a team of 17 with diverse international backgrounds, headquartered in Copenhagen and serving a growing global customer base. We care about product quality, practical innovation, and long-term partnerships. Our working language is English.

Job Description

We're looking for a technically-minded customer success professional to join a small, committed team where your work has real impact. You'll own the full support journey for our B2B accounts, from first contact through to resolution, while building lasting relationships and working closely with engineers, product leaders, and aviation professionals.

Qualifications

What You'll Do

• Handle and resolve customer technical support requests, managing cases from first contact through to resolution
  
  
• Be the go-to person for customers on technical queries, coordinating internally and keeping customers informed throughout
  
  
• Proactively reach out to customers to anticipate needs, follow up on open items, and maintain strong relationships
  
  
• Monitor account health and flag risks, opportunities, or recurring issues
  
  
• Handle customer onboarding through project implementation, helping new accounts get set up and comfortable with our tools
  
  
• Work closely with internal teams, product, development, and sales, to relay customer feedback and help prioritise cases
  
  
• Help maintain support documentation and contribute to a knowledge base that improves team efficiency
  
  

What We're Looking For

• 2+ years of experience in technical support, customer success, or account management in a B2B environment
  
  
• A strong service mindset: you take ownership, follow through, and genuinely care about the customer experience
  
  
• Comfortable with operating within technical environments, systems, integrations, and data flows, and able to translate complexity into clear communication
  
  
• Proactive and commercially aware: you understand the link between customer satisfaction and business outcomes
  
  
• Organised and structured, with the ability to manage multiple accounts or workstreams simultaneously
  
  
• Strong written and verbal communication skills
  
  
• Collaborative and team-oriented, but equally able to work autonomously and take initiative
  
  
• Based in Copenhagen or willing to relocate; this is primarily an on-site role with some flexibility to work from home
  
  
• Bonus: experience in aviation, MRO, logistics, or another technical or regulated industry
  
  

Additional Information

Why Join IFS

• Be part of a small, committed team where your work has real impact
  
  
• Work closely with engineers, product leaders, and aviation professionals
  
  
• Contribute to building tools used by real people in critical operations
  
  
• Based in the heart of Copenhagen, with work-from-home flexibility
  
  
• Competitive benefits: additional healthcare insurance and pension
  
  
• Free office lunch, snacks, and soft drinks
  
  
• Dedicated growth days for personal and professional development
  
  
• Plus, did you ever dream of flying in the cockpit? At IFS, that dream might just come true
  
  

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