SaaS Customer Experience Specialist

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

Odense

Job Description

Thousands of clients in over 50 countries worldwide depend on [xxxxx] ◀to
provide them with the online flipbook platform they know and love. In the last 5 years, [xxxxx] ◀has grown exponentially, receiving three Børsen Gazelle awards in 2020, 2021, and 2022 as well as Technology Denmark’s Workplace Diversity Award for most multicultural places to work in Odense. We were also the first flipbook provider in the world to offer digital documents for people with disabilities. We are a progressive company, and we’re growing!

We are now looking for a rockstar Customer Experience Specialist (CX specialist) to join our core team and help us expand even further. In this role, you will need to have the passion and ability to wear multiple hats and have multiple balls in the air, partnering with IT, sales, operations, and marketing to deliver the best customer experience, whether it’s troubleshooting our client’s issues, project managing feature roll-outs and bug fixes or liaisoning and managing new IT projects.

Responsibilities:
• Directly support customers via phone, online chat, and email in English
• Self-initiate and project manage: bug fixes, client feature requests, client websites with our own custom CMS, Google Workspace, and development projects from start to finish with the IT team
• Perform product tests, evaluate after-sales and support services, and facilitate improvements to processes and procedures
• Liaison with clients regarding late payments or unsuccessful subscriptions
• Prepare reports and presentations in Hubspot
• Perform other duties as assigned

Critical Skills to be Successful:
• 3+ years’ experience in a customer service role with a focus on Help Desk and end-user support, preferably within an IT SaaS environment
• Fluent in written and spoken English (C2 or English as your first language). Applications will not be considered which do not meet this requirement.
• Thorough working knowledge of CRM systems, preferably Hubspot.
• Working knowledge of accounting software and payment gateway providers like PayPal + Braintree.
• Strong IT skills - experience with CMS systems, Google Workspace, DNS providers, SSL and VPN, and troubleshooting the like.
• Passion for customer service, upselling, support and relationship building
• A natural influencer with the ability to identify opportunities and act on those opportunities
• Great organizational and time management abilities
• Superb communication, collaboration, and problem-solving skills

Company Culture

We’re small, but big. We’re intrapreneurs. We work in English. We all have our “eyes on the prize”. We’re “do-ers”. We all strive for greatness. We respect each other. We laugh a lot and are competitive in our daily foosball matches. We’re the [xxxxx] ◀family. Come, join us.

Bonus(es)
• Company sponsored Friday lunch, healthy snacks and all the coffee and tea you can drink (you like us already, right?)
• Flexible working hours & working from home opportunities
• Free health insurance plan
• Free gym membership
• Performance-based bonus opportunities
• Company outings (laser tag, game night, bowling, beer, trampolining, go karting etc.)

Working hours, location and salary

37 hours per week, Monday to Friday, between 8am-4pm or 9am-5pm

We’re located in the heart of Odense M - nice and easy to get to work (and shop a little after work, if you’re into that kinda thing).

Expected start date: As soon as possible

Diversity at [xxxxx]

Equality and diversity are core values at [xxxxx] ◀and are more than just words to us. Inside our walls, we strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work. Our hiring & lifecycle processes are designed to prevent discrimination against our people, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes them unique. We are #The[xxxxx]Family.

How to Apply

Apply with a tailored resume and motivated cover letter directly to our Customer Experience Manager, Debra Nesbitt at deb@[xxxxx].com

Want some more info about us? Visit www.[xxxxx].com
Rapportér
  • Kundeservicemedarbejder
  • Odense
Rapportér

Lignende jobs

  • Phoner

    PhonerIndtast din mailadresse, og tryk Fortsæt.Din mailadresseIndtast en gyldig mailadresseJeg giver hermed mit samtykke til, at P. Christensen A/S, hvor jeg søger ansættelse, og Garuda AS, som fun..
    • Kundeservicemedarbejder
    • Odense
    Få mere info

  • Customer Success Specialist i en SaaS-virksomhed

    Kan man høre smilet i din stemme, og er dit servicegen veludviklet?Vil du være med til at hjælpe virksomheder i hele Skandinavien med at komme godt i gang med deres fragthåndtering og få succes..
    • Kundeservicemedarbejder
    • Odense SØ
    Få mere info

  • Holder du sabbatår? Bliv en af Customer Success-te...

    Holder du sabbatår, og vil du gerne fylde din rygsæk op med nye redskaber og erfaringer? Bliv vores nye kundeservicemedarbejder![xxxxx]-teamet er fyldt med unge sjæle, der brænder for at gi..
    • Kundeservicemedarbejder
    • Odense SØ
    Få mere info

  • Kundeservice

    Servicemedarbejder under 18 år til ToGoKlar til youth-work era, der både er sjovt og passer perfekt til din hverdag?Vi leder efter en medarbejder under 18 år til ToGo - vores service, hvor kunder b..
    • Kundeservicemedarbejder
    • Odense M
    Få mere info

Statistik over udbudte jobs som kundeservicemedarbejdere i Odense

Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Odense over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i Odense.

Dato Alle jobs som kundeservicemedarbejdere
3. juni 2026 15
2. juni 2026 15
1. juni 2026 15
31. maj 2026 15
30. maj 2026 15
29. maj 2026 15
28. maj 2026 14
27. maj 2026 14
26. maj 2026 14
25. maj 2026 14
24. maj 2026 14
23. maj 2026 14
22. maj 2026 14
21. maj 2026 14
20. maj 2026 15
19. maj 2026 15
18. maj 2026 15
17. maj 2026 15
16. maj 2026 15
15. maj 2026 15
14. maj 2026 15
13. maj 2026 15
12. maj 2026 15
11. maj 2026 15
10. maj 2026 17
9. maj 2026 17
8. maj 2026 17
7. maj 2026 16
6. maj 2026 18
5. maj 2026 17
4. maj 2026 15
Fold ud

Populære søgninger

Lignende søgeresultater

Se alle populære søgninger