Multichannel Customer Engagement Sr. Manager
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Ørestad
Are you passionate about bringing the voice of the customers into the development of multichannel strategies for Novo Nordisk? Are you looking for an opportunity for personal as well as functional development within a leading company in the pharmaceutical industry? If so, this is your chance. Apply now and join us! The Position The Multichannel Customer Engagement Sr. Manager is overall responsible for channel strategy in Region North West Europe (NWE), and must work in close collaboration with affiliates to ensure execution of digital channels in the Novo Nordisk commercial ecosystem. Moreover, the role is closely linked to the delivery of campaigns and engagement of customers beyond, and in alignment with, the frontline. Finally, the position will also lead data-driven mindset within multichannel. As part of your key responsibilities: You will drive channel expansion efforts in Region NWE including, but not limited to, rep-triggered e-mails (RTEs), broadcast e-mails, webinars, HCP Portal, etc. You will lead the implementation of the regional upgraded HCP Portal from a commercial perspective. You will provide support to channel orchestration in the Novo Nordisk ecosystem in collaboration with relevant stakeholders. You will champion use/adoption of customer engagement data and analytics and f oster customer journey execution in NWE affiliates. You will independently define and lead key projects involving a wide range of affiliate, regional and global stakeholders. You will also be responsible for driving MCE adoption and building capabilities locally according to the overall Customer Engagement strategy defined by the region. Qualifications To be successful in this role you should: Hold a masters’ degree in business or a similar qualification. Have 5+ years of experience in Multi/Omni-channel or as digital product owner for a large scale web product/service including development and management of content. Be strategic and able to manage multiple initiatives at the same time. Preferably also have experience with customer identification and management tools (e.g. Salesforce Identity. Have proven results of strong engagement outcomes with customers, along with excellent stakeholder engagement skills, with the ability to expand stakeholder relationships at all levels by continuously proposing solutions that meet their objectives. Possess strong influencing skills with the ability to challenge and gain consensus across varied teams. About the Department Customer Engagement & Commercial Excellence is a new, motivated, team tasked with driving multi/omni-channel marketing as well as customer centricity in our engagement approach. It is a diverse and multicultural team passionate about evolving the regional commercial model with the ultimate goal to improve our customer reach, frequency, and overall experience. This is a key and growing area for Novo Nordisk with many career opportunities in and outside the region. Working at Novo Nordisk Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 50,000 employees. Together, we go further. Together, we’re life changing. Contact May you have any questions, please reach out to Felipe De Carvalho Garcia, Sr. Director Customer Engagement & Commercial Excellence, on [email protected] or +971 557691358. Deadline Apply before 19/03/2023. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Ørestad.
Jobbet er oprettet på vores service den 28.2.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Marketingmedarbejder
- Ørestad
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