PostNord is looking for a swedish speaking Agent in IT Service Desk
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
København
About the role
Academic Work is looking for an IT Service Desk agent on behalf of PostNord who wants to be part of their team in Copenhagen. They are about 25 persons working in IT Service Desk in Copenhagen and Stockholm, and here you will be part of the single point of contact for IT incidents, service requests and related questions. The IT Service Desk team support internal PostNord users in relation to administrative and production systems. Right now, PostNord are facing an extensive transformation which includes the implementation of modern tools and ways of working, with the aim of becoming a more efficient and effective service desk.
This is a full-time assignment, corresponding to 37 hours per week during office hours on weekdays. You will work in PostNord's office in Copenhagen three days per week (Monday-Wednesday) and from home two days per week (Thursday-Friday). You will work according to a shift planning and the working start and ending times varies day by day. Workhours will be between 06:45 – 18:00.
This is a 6-month consultancy assignment with good possibilities for extension, provided that all parties are satisfied with the collaboration. You will be employed through Academic Work and work as a consultant at PostNord.
- Receiving and answering Service Desk phone calls
- 1stline support on Active Directory related issues - creating and handing incidents
- Single point of contact for the user
- Analyze incidents, determine the priority, and escalate to the right recipient
- Verify solutions from suppliers, ensure that solution descriptions are understandable and communicate solutions to end users
- Coordinate/collaborate with all agents to ensure maximum utilization of manpower
We are looking for
- You should as a minimum have 2 years of experience within IT support function
- Broad knowledge and experience with Active Directory on prem and Azure Active Directory
- Understanding of ITSM and ITSM tools, techniques, and how the technology is used for providing the best possible support
- Self-motivated with the ability to work in a fast-moving environment
- Exceptional communications and customer service skills
- You can quickly create a high-level overview of the task at hand, at same time while still focusing on the details
- You thrive with repetitive tasks from time to time
- You are autonomous and take initiatives independently to improve the ways we work in the team, and appreciate a social and team environment
- It is an advantage if you have experience of working in Jira Service Management tool, and/or have previous knowledge and experience of ITIL framework
- Good written and oral communication and customer service skills in both English and Swedish
As a person you are:
- Service minded
- Structured
- A team player with good collaboration skills
- Committed and positive attitude
Other informations:
Scope: This is a 6-month project employment opportunity, with the possibility of extension
Working hours: Full time - Workhours will be between 06:45 – 18:00.
Location: The position is based in Copenhagen
Contact Information: Academic Work is managing the recruitment process on behalf of Post Nord. Any inquiries related to the position should be directed to Academic Work.
Application: You are welcome to apply in Swedish or English.
Please note that our selection process is ongoing, and the advertisement may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
By submitting your application to Academic Work, you acknowledge and agree that your personal information will be processed in accordance with the Personal Data Act.
Client information
PostNord stands as the foremost provider of communication and logistics solutions to, from, and within the Nordic countries. With a mission to ensure seamless postal services for individuals and businesses in Sweden and Denmark, PostNord was founded on June 24, 2009, as a result of a merger between Danish Post Danmark A/S and Swedish Posten AB. This strategic move aimed to establish a competitive player in a rapidly digitizing world, where the demand for cross-border communication and logistics solutions continues to soar.
Backed by almost 800 years of combined industry expertise, the two national postal companies offer a formidable presence, spanning global, regional, and local domains. With an unwavering commitment to excellence, PostNord remains at the forefront of innovation and transformation, poised to take on emerging challenges and opportunities in the years ahead.
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 19.4.2023, men kan have været deaktiveret og genaktiveret igen.
- IT-supporter
- København
Lignende jobs
-
It-supporter i København
Få mere info- IT-supporter
- København
-
It-supporter i København V
Er du passioneret omkring IT Drift? Så har vi en spændende og udfordrende rolle, hvor du kan sætte dit præg på drift og support i en dynamisk IT-afdeling. For vores kunde, Boligselskabernes Hu..Få mere info- IT-supporter
- København V
-
It-supporter i København Ø
Er du en smilende IT-ekspert, der brænder for at levere topklasse kundeservice? Har du teknisk flair, især inden for PC, MAC og O365? Så kan jobbet som IT Support Specialist til vores team i Københ..Få mere info- IT-supporter
- København Ø
-
It-supporter i København K
Vi er i en rivende udvikling, også på teknologifronten, og vi søger en ny systemadministrator som vil være med til at sikre en robust og stabil it-drift med tiltrædelse 1. august.Sammen med vor..Få mere info- IT-supporter
- København K
Statistik over udbudte jobs som it-supportere i København
Herunder ser du udviklingen i udbudte it-supporter i København over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal it-supportere i København.
Se flere statistikker her:
Statistik over udbudte it-supportere i København over tid
| Dato | Alle jobs som it-supportere |
|---|---|
| 19. april 2024 | 24 |
| 18. april 2024 | 27 |
| 17. april 2024 | 25 |
| 16. april 2024 | 25 |
| 15. april 2024 | 23 |
| 14. april 2024 | 24 |
| 13. april 2024 | 23 |
| 12. april 2024 | 25 |
| 11. april 2024 | 24 |
| 10. april 2024 | 25 |
| 9. april 2024 | 25 |
| 8. april 2024 | 26 |
| 7. april 2024 | 26 |
| 6. april 2024 | 27 |
| 5. april 2024 | 28 |
| 4. april 2024 | 29 |
| 3. april 2024 | 31 |
| 2. april 2024 | 33 |
| 1. april 2024 | 36 |
| 31. marts 2024 | 34 |
| 30. marts 2024 | 36 |
| 29. marts 2024 | 36 |
| 28. marts 2024 | 36 |
| 27. marts 2024 | 37 |
| 26. marts 2024 | 35 |
| 25. marts 2024 | 34 |
| 24. marts 2024 | 33 |
| 23. marts 2024 | 32 |
| 22. marts 2024 | 32 |
| 21. marts 2024 | 34 |
| 20. marts 2024 | 34 |
Værd at vide når du søger job som it-supporter i København
Mens København måske for nogle først og fremmest vækker billeder af hyggelige cafeer og historiske bygninger, banker et travlt erhvervsliv i hjertet af København. Hovedstaden huser et væld af brancher, men nogle skiller sig ud med et særligt højt antal ansatte.
Bydele i København
København byder på mere end smukke gader og hyggelige cafeer. De forskellige kvarterer har hver deres unikke atmosfære og erhvervsliv, hvilket kan påvirke din jobsøgning. Lad os dykke ned i nogle populære områder:
Indre By: Pulsens centrum med internationale virksomheder, finansverden og detailhandel. Perfekt for jobsøgende inden for finans, jura, medier og marketing. Tempoet er højt, og konkurrencen kan være hård.
Østerbro: En blanding af moderne boliger, historiske bygninger og innovative virksomheder. Hjem til Novo Nordisk og Vestas Wind Systems. Gode muligheder inden for life science, teknologi og bæredygtige løsninger.
Nørrebro: Multikulturelt og kreativt med studerende, kunstnere og små startups. Populært blandt unge fagfolk og jobsøgende inden for den kreative sektor og servicebranchen.
Vesterbro: Tidligere industriområde forvandlet til et trendy sted med restauranter, barer og designvirksomheder. Tiltrækker kreative sjæle og jobsøgende inden for mode, design og underholdning.
Valby: Familievenligt og roligt med gode skoler og grønne områder. Mange offentlige institutioner og virksomheder inden for service og administration. Attraktivt for børnefamilier og jobsøgende i den offentlige sektor.
Find ledige jobs i Valby
Amager: Et område i rivende udvikling med fokus på moderne arkitektur og bæredygtighed. Hjem til Ørestad og store virksomheder som DSV og Ørsted. Gode muligheder inden for logistik, energi og transport.
Mere information om København
Hvis du er på udkig efter et job i København, er det vigtigt, at du sætter dig grundigt ind i, hvordan jobmarkedet fungerer, og hvor i byen du vil arbejde og bo. Vi har samlet en guide med alle relevante oplysninger om København, så du kan få et samlet overblik. Læs mere om København i denne guide: København: Byen der byder på både drømmejob og spændende udfordringer