Head of Service Lifecycle Management (SLM), Anonymous

Head of Service Lifecycle Management (SLM)

We are seeking a highly driven and business-oriented Head of Service Lifecycle Management (SLM) to lead the creation and growth of our small service operations. This senior role is pivotal to building a service department that not only delivers operational excellence but also generates strong, recurring revenue through structured Service Level Agreements (SLAs) and a professional aftersales setup.

Our company is a global provider of advanced technical equipment, with international sales operations and production sites in Europe and North America. We are in an exciting growth phase, expanding both our product portfolio and our service offerings.

As Head of SLM, you will establish and lead a small but high-performing service department from the ground up, ensuring seamless project management of delivered machines, building tailored SLA offerings for both existing and future customers, and developing robust aftersales processes. You will work closely with all business units and be a key contributor to the company’s continued professionalisation and global expansion.

This position reports directly to the Group CEO and offers a unique opportunity to shape a strategic business function in a fast-growing international company.

Key Responsibilities

• Build and grow the Service Lifecycle Management function from the ground up.
• Design, implement, and scale SLA offerings that generate recurring revenue and strengthen long-term customer relationships.
• Manage the full lifecycle of service operations, including project management of sold standard machines, aftersales, and ticket handling.
• Develop a structured, digitalised service process to enhance efficiency and customer satisfaction.
• Drive aftersales growth through proactive customer engagement, upselling of service packages, and consistent follow-up.
• Collaborate closely with sales, production, R&D, and management to ensure alignment between service offerings and customer needs.
• Contribute to the ongoing professionalisation and digital transformation of the company’s service operations.

Qualifications & Experience

• Academic background related to service, technical equipment, or sales.
• Proven track record in SLM, project management, aftersales, SLA creation, and ticket systems within a technical equipment or machinery context.
• Strong commercial mindset with the ability to turn service offerings into profitable revenue streams.
• Experience with Microsoft 365 Business Central (BC) or similar ERP systems.
• Experience with CRM systems – HubSpot or similar
• Fluent in English – both oral and written.

Skills & Attributes

• Entrepreneurial mindset with the drive to build a new business function from scratch.
• Exceptional interpersonal and communication skills.
• Highly structured with strong planning and documentation abilities.
• Able to manage multiple projects and deadlines simultaneously.
• Hands-on, results-oriented, and committed to delivering high quality.
• Team player who thrives in a dynamic, international environment.
• Service-minded, you know the value of communication

Additional Information

• Direct reports: 1 + (3)
• Travel: 0–10 days annually
• Location: Copenhagen, Denmark
• Reporting to: Group CEO