Manager, Loyalty Expansion & Development

Do you want to help shape the future of customer loyalty at one of the world’s most iconic jewellery brands? Are you a strategic thinker with a passion for creating meaningful customer experiences that drive retention and brand love? If so, this is your opportunity to make a global impact at [xxxxx].

The Role

As Manager, Loyalty Expansion & Development you’ll lead the strategic growth and evolution of [xxxxx]’s global loyalty programme, My [xxxxx]. Sitting within our Global CRM & Loyalty team, you’ll report to the Senior Manager, CRM & Loyalty and collaborate closely with cross-functional teams across Channels, Data, Tech and Markets.

This is a high-impact role where you’ll be responsible for expanding our loyalty footprint, enhancing programme value, and ensuring seamless integration across markets. You’ll be at the forefront of shaping how millions of customers engage with [xxxxx], driving both commercial success and emotional connection.

What you’ll own and lead:

• Global expansion: Own the roadmap for loyalty programme rollouts in new markets and lead enhancements to existing offerings.
  
  

• Strategic development: Design and execute loyalty initiatives that elevate the My [xxxxx] experience and drive customer retention.
  
  

• Cross-functional collaboration: Partner with internal stakeholders and regional clusters to ensure alignment and smooth implementation.
  
  

• Performance optimisation: Analyse customer insights and programme metrics to refine benefits and improve member engagement.
  
  

• Stakeholder engagement: Act as a key point of contact for loyalty-related initiatives across the organisation.
  
  

Who you are

You’re a passionate loyalty expert with a strategic mindset and a collaborative spirit. You thrive in global environments and know how to turn customer insights into impactful programmes.

You’ll bring:

• Proven experience in CRM and loyalty, ideally within retail.
  
  

• Strong stakeholder management and communication skills.
  
  

• Experience working in a global organisation is a plus.
  
  

• A customer-centric mindset and a data-driven approach to programme development.
  
  

Why [xxxxx]?

You’ll be joining a global brand on an exciting growth journey, with a clear ambition to be the world’s most loved jewellery brand. We offer a flexible hybrid working model, a culture of creativity and collaboration, and the opportunity to make a tangible impact on our customers and our business.

Additional information

• Global Career Band 4B
  
  

Did we get your attention?
If you see yourself in the position and would like to become a part of [xxxxx]’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.

You can also read more about [xxxxx] on our corporate site www.[xxxxx]group.com.

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true [xxxxx] experience to anyone who works here or comes to visit.

About [xxxxx]
[xxxxx] is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. [xxxxx] jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, [xxxxx] employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. [xxxxx] is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. [xxxxx] is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, [xxxxx] is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.