CX Manager

Opportunity

Has responsibility for all customer facing activities and for providing
a consistently high quality experience for new and existing customers
in a small/medium size cluster.CX Manager

An exciting team leadership opportunity in Maersk. You will work in a mature market and gain valuable market knowledge and exposure to key stakeholders within Poland and North Europe Continent region.

In this role, you will be offered an excellent opportunity to enhance your leadership skills.

We offer:

An exciting role, part of a dynamic and international organisation with the possibility to continuously apply and develop your competencies.

You will get international exposure: As part of your job you will be building relationships with high level stake-holders and cross functional teams across the globe.

Key responsibilities:

Lead the team to drive continuous improvement, monitor team performance against KPIs and targets and take corrective actions as required. Act as a role model by representing the voice of the customers throughout the organisation whilst protecting the company’s interests.

Provide solutions and take the lead in resolving end-to-end process issues. Take full ownership in resolving cross-team and cross-functional issues.

The job holder will be reporting to the Center of Excellence Customer Experience Manager.

Main responsibilities:

• Manage, supervise and provide leadership for all aspects of the Customer Experience team activities, driving implementation of commercial and operational strategies
• Manage and drive adherence to standardize processes and tasks

• Organize, coach, challenge, develop and remunerate all direct reports

• Provide proactive daily support to the team

• Maintain and develop existing and new customers through planned individual account support

• Promote E-commerce channels

• Analyze business activities and suggest solutions

• Provide regular coaching to direct reports enabling the development of the leadership pipeline

We are looking for:

• Excellent understanding of shipping process/procedure/practices
• Leadership experience

• Customer service experience

• Bachelor degree or above

• Strategic planning and goal setting relating to the department and to the position
• Excellent written and verbal communication skills (fluent English)

• Professional PC skills - Microsoft Word, Excel and Power Point

• Ability to work under pressure

• Open mind, strong drive, commitment and sense of urgency

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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