HCP Experience & Service Innovation Manager

Ready to reinvent how Healthcare Professionals experience [xxxxx]? [xxxxx] is committed to make life easier for patients – and for the Healthcare Professionals (HCPs) who care for them every day. Our newly established Customer Experience department is on a mission to redefine what great customer experience looks like in healthcare. Within this, the HCP Experience team is where we innovate for one of the most important customer groups: the professionals on the front line.We are looking for a HCP Experience & Service Innovation Manager for each of our chronic care business areas; Ostomy Care, Continence Care and Bowel Care, to help us create services and experiences that HCPs genuinely value. Our product and marketing teams already create world-class product solutions & communication. Your job will be to design additional services and experiences that complement our products. This isn’t a role for someone who only wants to stay behind a desk. You’ll need to live inside the head of the customer – understand their pain points, daily challenges, and what makes their work easier and more impactful.What you’ll do What it takes from you Requirements Why join us? This is a chance to build something new and meaningful. You’ll have the freedom to innovate, the mandate to make an impact, and the opportunity to shape how HCPs experience [xxxxx] in the future. Interested? If you have any questions regarding the position, you are welcome to contact Rita Kovacs Hansen, Head of HCP Experience in the Customer Experience team, email: dkritko@[xxxxx].com.We will take candidates into the recruitment process continuously, so do not hesitate to apply. We will close the position down once we have found the right candidate.Pursuing an ambitious growth agenda, [xxxxx] develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things. [xxxxx] is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability. Visit us on [xxxxx].com. Watch the film. Follow us on LinkedIn. Like us on Facebook.60306
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