EMEA Order Management, DK

About the Team:
About the Team:
You will be part of the Order Management EMEA team. The team consists of (6) full-time colleagues and (3) part-time associate, who work in an informal and friendly international atmosphere.
You will be part of the Order Management EMEA team. The team consists of (6) full-time colleagues and (3) part-time associate, who work in an informal and friendly international atmosphere.
The team´s primarily tasks are assisting in the daily order handling and sales related tasks for all EMEA region. This includes direct contact with partners and close co-operation with the global sales team.
The team´s primarily tasks are assisting in the daily order handling and sales related tasks for all EMEA region. This includes direct contact with partners and close co-operation with the global sales team.
The role involves a strong focus on handling phone calls, responding to inquiries and cases, preparing quotations, and supporting various administrative tasks. Additionally, all team members contribute to the coordination of new projects aimed at driving business growth for the company.
The role involves a strong focus on handling phone calls, responding to inquiries and cases, preparing quotations, and supporting various administrative tasks. Additionally, all team members contribute to the coordination of new projects aimed at driving business growth for the company.
Your tasks and responsibilities can include, but are not limited to, the following:
Your tasks and responsibilities can include, but are not limited to, the following:
Your tasks and responsibilities can include

Provide sales support to channel partners and distributors.

Handle incoming sales support and sales admin cases and provide sales quotes.

Interact closely with the local sales team regarding sales initiatives and assist in order handling.

Manual order and quote handling (all Milestone products and services), including dealing with arising issues pertaining to orders and quotes

Handle inbound and outbound calls on the order management phone line.

Data entry in Salesforce and Business Central.

Invoicing and crediting of all types of orders.

Invoices follow-up and reporting.

Ad-hoc project participation.

Close cooperation with our APAC and Americas Order Management teams, Finance, Legal, BC team and other Milestone functions.

Work on a later schedule at month end, as needed.

Provide sales support to channel partners and distributors.
Provide sales support to channel partners and distributors.
Handle incoming sales support and sales admin cases and provide sales quotes.
Handle incoming sales support and sales admin cases and provide sales quotes.
Interact closely with the local sales team regarding sales initiatives and assist in order handling.
Interact closely with the local sales team regarding sales initiatives and assist in order handling.
Manual order and quote handling (all Milestone products and services), including dealing with arising issues pertaining to orders and quotes
Manual order and quote handling (all Milestone products and services), including dealing with arising issues pertaining to orders and quotes
Handle inbound and outbound calls on the order management phone line.
Handle inbound and outbound calls on the order management phone line.
Data entry in Salesforce and Business Central.
Data entry in Salesforce and Business Central.
Invoicing and crediting of all types of orders.
Invoicing and crediting of all types of orders.
Invoices follow-up and reporting.
Invoices follow-up and reporting.
Ad-hoc project participation.
Ad-hoc project participation.
Close cooperation with our APAC and Americas Order Management teams, Finance, Legal, BC team and other Milestone functions.
Close cooperation with our APAC and Americas Order Management teams, Finance, Legal, BC team and other Milestone functions.
Work on a later schedule at month end, as needed.
Work on a later schedule at month end, as needed.
Key requirements:
Key requirements:
Key requirements:

A Bachelor´s Degree preferable in Business or equivalent education.

Flair for numbers is necessary.

Strong IT skills – especially with MS Office.

Excellent command of English language, both orally, and in writing.

Excellent oral and writing communications skills.

Flexible, open minded, and positive.

Ability to organize, be detailed, and process oriented.

Result oriented.

Advanced organizational skills with the ability to handle multiple assignments.

Good at working independently, in groups, and as a team member.

Flexible to work at later hours on month close

A Bachelor´s Degree preferable in Business or equivalent education.
A Bachelor´s Degree preferable in Business or equivalent education.
Flair for numbers is necessary.
Flair for numbers is necessary.
Strong IT skills – especially with MS Office.
Strong IT skills – especially with MS Office.
Excellent command of English language, both orally, and in writing.
Excellent command of English language, both orally, and in writing.
Excellent oral and writing communications skills.
Excellent oral and writing communications skills.
Flexible, open minded, and positive.
Flexible, open minded, and positive.
Ability to organize, be detailed, and process oriented.
Ability to organize, be detailed, and process oriented.
Result oriented.
Result oriented.
Advanced organizational skills with the ability to handle multiple assignments.
Advanced organizational skills with the ability to handle multiple assignments.
Good at working independently, in groups, and as a team member.
Good at working independently, in groups, and as a team member.
Flexible to work at later hours on month close
Flexible to work at later hours on month close
Preferred skills and competences:
Preferred skills and competences:
Preferred skills and competences:

Knowledge of Salesforce and Business Central (or other CRM system) is an advantage.

Experience with order handling/support preferred.

Any other language is a plus.

Flexibility to travel from time to time.

Excellent customer service skills.

Knowledge of Salesforce and Business Central (or other CRM system) is an advantage.
Knowledge of Salesforce and Business Central (or other CRM system) is an advantage.
Experience with order handling/support preferred.
Experience with order handling/support preferred.
Any other language is a plus.
Any other language is a plus.
Flexibility to travel from time to time.
Flexibility to travel from time to time.
Excellent customer service skills.
Excellent customer service skills.