Are you ready to lead the future of IT support across the Nordics?

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Ansøgningsfrist 2025-11-04

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We’re seeking a visionary Business Area Manager (BAM) for our Service Desk & End-User Support family — someone who can drive innovation, unify our support operations, and deliver outstanding employee experiences.

Why this role matters

The Service Desk often serves as the face of [xxxxx]’s managed services — our goal is to make it intelligent, proactive, and closely aligned with customer outcomes.

As a Business Area Manager (BAM), you’ll have influence across borders and service areas. While you won’t directly manage a team, you’ll play a key role in shaping the direction, tooling, and overall service model.

Your contribution will help transform support from a traditional cost center into a strategic competitive advantage.

What you’ll do

• Lead and harmonize our Service Desk / End-User Support offerings across the Nordics.

• Define and execute a roadmap: transition to AI-assisted support, self-service, analytics, automation.

• Partner with sales, architects, DEX & automation teams to build compelling support solutions.

• Engage strategically with customers to translate feedback & needs into real service features.

• Ensure compliance, SLAs, governance, and quality across all support deliveries.

What we expect

• Deep experience in managing or evolving Service Desk / End-User Support operations.

• Strong strategic & analytical mindset — able to work from data and define new models.

• Capability to bridge technical and business domains, and to influence across multiple countries.

• Familiar with ITSM tools (e.g. ServiceNow) and modern support trends (AI, AIOps, DEX).

• Good communicator in English + at least one Nordic language.

Why [xxxxx]?

• We deliver Digital Workplace services combining devices, meeting rooms, apps, and user support in holistic offers. Nordisk IT-Løsninger

• As an ISO/IEC 27001 certified organization for our managed services, our operations (including support) operate within strict security frameworks. Nordisk IT-Løsninger+1

• [xxxxx] is a strong partner in the ServiceNow ecosystem and has internal competencies from strategic planning to operations & support. ServiceNow

• We try out forward-looking support models (e.g. combining lifecycle device management + support as a bundled managed service) Nordisk IT-Løsninger

Ready to take the lead?

Apply today and become part of our journey!
Applications are reviewed continuously — the role may be filled before the final deadline. Please apply through our online portal.

👉 For more information, contact Audun Lødemel: audun.lodemel@[xxxxx].no