Customer Success Manager

Step into a global role where innovation meets impact! As a key player in the WU Digital Customer Success team, you’ll lead the customer journey for our cutting-edge digital water utility solutions. From onboarding new clients to driving strategic growth through up- and cross-selling, you’ll be the trusted partner guiding utilities toward digital transformation. With a footprint that spans countries, your work will shape long-term success and lasting relationships across the globe.

Your main responsibilities:
As a Customer Success Manager, you’ll own the full customer journey—from onboarding to renewal—for our digital water utility solutions. Acting as the main point of contact, you’ll collaborate cross-functionally to ensure successful deployments, drive customer engagement, and maximize value delivery. Your mission: build strong partnerships, secure renewals, and grow accounts globally. Moreover, you will:

Lead the full customer success lifecycle (Onboard, Adopt, Expand, Renew) for digital solution subscribers
Coordinate with internal experts (engineering, product, etc.) to execute implementation plans
Ensure value delivery through KPIs and manage multiple deployments for medium to large utilities
Develop and maintain customer success plans, track milestones, and ensure timely invoicing
Act as a software coach, leading technical discussions and supporting hands-on usage
Drive expansion, renewals, and cross-selling while contributing to sales and process improvements

Your background:
We’re looking for someone who thrives on building strong relationships and solving complex challenges. You’re action-oriented, accountable, and resourceful—able to work independently while knowing when to seek support. With a passion for learning and a hands-on approach to cloud-based software, you engage stakeholders effectively and adapt quickly to change. Your ability to guide customers through digital transformation makes you a true change agent and trusted advisor.
Moreover, we imagine that you have/are:

A bachelor’s degree in management, Engineering, or a related technical field (Electronic, Mechanical, or Hydraulic preferred)
Experience working with digital solutions, IoT, SaaS platforms, or in a start-up environment
Proven track record in project management and direct customer engagement
Fluent in English, both written and spoken; additional language skills are a strong plus

What’s in It for You?
At [xxxxx], we’re committed to your growth—personally and professionally. Whether you're looking to sharpen your leadership skills or deepen your technical expertise, we offer continuous learning opportunities and a clear path to shape your long-term career. From day one, you’ll be part of an inclusive, values-driven culture built on trust, collaboration, and innovation. We offer:

Flexible working hours and up to 3 additional paid days off for volunteering
Annual bonuses, health insurance, parental support, and access to well-being programs
Full access to the modern [xxxxx] Academy for personal and professional development
A diverse, inclusive environment with employee-led forums for open connection and support
Well-equipped home office setup and a fun, engaging office culture
Access to sports opportunities, including Sport Card and company-sponsored events

Do You Want to Learn More?
If you have any questions or would like to know more about this position, please contact the Hiring Manager, Mario Scapini at mscapini@[xxxxx].com.

If this opportunity sounds like a great fit, we encourage you to submit your resume by clicking “Apply”.
To explore more about the [xxxxx] universe, follow us on LinkedIn or YouTube. Curious about your future colleagues and why they love working here? Check out Meet Our People.
We look forward to hearing from you!