Rekrutteringsfirma

Customer Support Specialist – Emply People

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København Ø

Help HR administrators succeed by solving issues, identifying and reporting bugs, sharing knowledge, and guiding them towards better ways of working in the system.

Emply People from Paychex Europe is a flexible HR system for small and medium-sized businesses that unifies the entire employee journey in one solution.

This role sits in a growing and competitive HCM environment, where our customers rely on Emply People to manage critical parts of their employee journey — from recruitment and onboarding to performance and offboarding.

As a Customer Support Specialist, you will support HR administrators and superusers who are responsible for their company’s daily HR operations. You will help them troubleshoot issues, understand system behavior, and optimize how they use the platform.

By doing so, you directly impact customer satisfaction, system adoption, and retention. When customers succeed in using the platform efficiently, they reduce manual work, avoid errors, and create better HR processes across their organization.

The role also offers strong development opportunities. You will gain deep product knowledge, strengthen your technical understanding (e.g. system logic, browser behavior, and API basics), and work closely with 2nd line, product, and the other customer-facing teams. Over time, this can lead to opportunities within support, onboarding, product, consultancy, or customer success.

Our office is in Copenhagen (Østerbro) and we offer up to 2 days remote per week.

Your responsibilities

You are responsible for ensuring that our customers get real value from Emply People by helping them solve issues, optimize their setup, and use the system effectively in their daily work.

You act as the link between customers and our internal teams, ensuring that challenges, needs, and feedback are clearly understood and translated into action.

Here is a list of tasks in the role:

Our humble expectations

Given the responsibilities mentioned above, we expect people with the following traits, skills and experience to be successful in this role:

We are always looking for different talents to broaden our horizons and step up our game, so if you can see yourself thriving and performing in this role, please let us know!

For questions about the role, please do not hesitate to contact Mille Asbjerg, Team Lead, +[xxxxx]or by mail: [xxxxx] The start date is on the 1st of June. Applications will be reviewed continuously.

PAYCHEX EUROPE

Paychex Europe delivers Payroll, HR, and Workforce Management solutions that simplify processes, save time, and provide insights that help businesses support their people and drive success. Built on over 50 years of expertise, our solutions adapt to changing needs — helping businesses run more efficiently, today and tomorrow.


Information og data

Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i København Ø.

Jobbet er oprettet på vores service den 26.3.2026, men kan have været deaktiveret og genaktiveret igen.

  • Kundeservicemedarbejder
  • København Ø

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