Customer Success Manager
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The Customer Success Manager plays a crucial part in driving our mission to revolutionize dentistry. Your expertise in customer relationship management and dedication to customer satisfaction will be key in ensuring our clients achieve maximum value from our products and services.Primary responsibility:The primary responsibility of the Customer Success Manager (CSM) is to provide on-going proactive communication with customers to foster their engagement with our solutions, drive adoption, provide a positive customer experience, and to develop long term business relationships and brand loyalty. Serving as the primary point of contact between and its customers, the CSM educates end users to ensure they are taking advantage of the full array of capabilities solutions have to offer and establishes a close relationship with and its customers. Providing a high level of service and with a customer centric approach, CSM collaborates closely with the extended team, including, resellers, commercial HQ functions, and members of the Customer Support teams. A proactive, consultative and organized approach, a customer service and ownership mind-set, as well as relationship management, problem solving, active listening and discovery skills - both internally and externally- are critical to success. A background in dentistry or dental technology is considered an advantage, but is not a strict requirement.The CSM is expected to stay up to date with related industry knowledge, the latest innovations by , and will also be involved in other internal sales and customer support activities and processes, such as conducting training, attending tradeshows, virtual and in-person events and meetings, etc.Essential job duties:Promote seamless customer engagement with resellers
Build and maintain strong customer relationships
Expand adoption and usage of solutions
Other Duties: The job description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required. Responsibilities and activities may change at any time with or without notice to best meet the needs of the market and the scope of this role may changeRequired education and experience:Critical competencies:Results orientation: Always has the result in mind and works to that end. Able to gain results both individually and within a team
• Customer orientation: Maintains a commitment to customers, clients, and employee colleagues, providing them with a positive and supportive experience. Collaborative with a high level of engagement and customer service
• Stakeholder management: Values feedback and insight from others; proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communications
• Problem-solving: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issues
• Attention to detail and organization: Maintains detailed records, information, and organizes it in such a way that supports the organization and employees’ needs
• Technologically savvy: Able to work with, understand, and embrace changes in technology
• Ethical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard
• Several years of B2B sales and Customer Success experience, including solid knowledge of sales processes, methodologies, and CRM systems
• Understanding of both direct and indirect distribution models
• Dental industry experience is a plus
• Strong language skills in Swedish, Norwegian, or Danish
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.About us started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat across the globe on LinkedIn.
- Uncover Sales Lead Opportunities and proactively introduce and refer the customer to relevant reseller partners for evaluation and follow-up
- Support the collaboration between end-users and resellers by ensuring a smooth handover, aligning on customer needs, and maintaining transparency in the customer journey
- Proactive service calls to cultivate customer retention and ongoing usage
- Offer personalized trainings they can attend to increase adoption and usage
- Educate and guide customers to internal and external resources available to them (webinars, trainings, and online assets)
- Serve as an escalation point to other teams within and outside of as needed
- Share feedback on customer insights to organization
- Review adoption and usage with customers
- Share best practices and use cases for solutions
- Educate customers on and highlight features and functions of solutions they have and could add on to their portfolio, to ensure they are achieving full value for them
- Keep customers up to date on product updates, releases, marketing events, and new offerings
• Customer orientation: Maintains a commitment to customers, clients, and employee colleagues, providing them with a positive and supportive experience. Collaborative with a high level of engagement and customer service
• Stakeholder management: Values feedback and insight from others; proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communications
• Problem-solving: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issues
• Attention to detail and organization: Maintains detailed records, information, and organizes it in such a way that supports the organization and employees’ needs
• Technologically savvy: Able to work with, understand, and embrace changes in technology
• Ethical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard
• Several years of B2B sales and Customer Success experience, including solid knowledge of sales processes, methodologies, and CRM systems
• Understanding of both direct and indirect distribution models
• Dental industry experience is a plus
• Strong language skills in Swedish, Norwegian, or Danish
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.About us started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat across the globe on LinkedIn.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 26.6.2025, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København
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