Customer Support Agent
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Roskilde
This position is based at our friendly office in Roskilde . We are proud of working with technical solutions that are vital for Denmark’s financial infrastructure. At , you will ome an expert supporting net- and mobile-banking services. You will be part of the Customer Service team in IT Management. Your direct manager will be Nadeem Nielsen
In the position as Customer Support Agent, you will work closely with operations and developers to ensure stable functionality across systems. Your primary tasks and responsibilities will include:
We have different opening hours ranging every day between 08:00-22:00, so shift flexibility is important.
Preferably, you have an educational background at least at High School level with an understanding of user interaction and IT.
This position is primarily suited for students. You need to have a student card to apply for the position and your contract expires when the student card is no longer valid. Alternative a candidate on sabbatical leave would also be considered.
With colleagues in teams distributed in Denmark and Poland, you must be somewhat fluent in English. The position is based at Havsteensvej 4, 4000 Roskilde. You will report to the manager of Customer Service, Nadeem Nielsen.
be your best self with ’s Benefits!
What does the recruitment process look like?
We are an equal opportunities employer. We hire top talent regardless of race, religion, color, national origin, sexual orientation, gender identity, and age. We encourage all qualified candidates to apply. See our full list of vacancies at https://www..dk/en/vacancies/
If you have any questions related to the position, please contact Manager Nadeem Nielsen +. You can also learn more about by browsing our company culture book: weare.pdf
Primary task and responsibilities:
In the position as Customer Support Agent, you will work closely with operations and developers to ensure stable functionality across systems. Your primary tasks and responsibilities will include:
- Highly effective inbound calls and answering often over 60 calls/mails daily.
- Guiding customers in using their net- and mobile bank services/apps.
- Contribute with team basis sharing knowledge.
To succeed you will have:
- Basic understanding of IT-systems, apps and net banking.
- Communication in fluent Danish (a must) and English both orally and written.
- Ability to handle assignments within deadlines.
- Adaptable work mindset.
- Desire to deliver the best support experiences, have great patience and can radiate positive energy through the phone.
- Team player attitude and smiling comes easy for you.
We have different opening hours ranging every day between 08:00-22:00, so shift flexibility is important.
Preferably, you have an educational background at least at High School level with an understanding of user interaction and IT.
This position is primarily suited for students. You need to have a student card to apply for the position and your contract expires when the student card is no longer valid. Alternative a candidate on sabbatical leave would also be considered.
With colleagues in teams distributed in Denmark and Poland, you must be somewhat fluent in English. The position is based at Havsteensvej 4, 4000 Roskilde. You will report to the manager of Customer Service, Nadeem Nielsen.
be your best self with ’s Benefits!
- Professional development
- Healthy, varied lunch and fruit in the canteen
- Active staff associations: yoga, cycling, gokart, games, running, bowling etc.
- Flexible working hours
- Pension scheme
- Health and dentist insurance.
- Find out more about working life at .
- Referral bonus
What does the recruitment process look like?
- Send us your CV: We want to get to know you
- Screening call: Let’s chat and see if we’re a match
- Meet your future manager and team: See who you’ll be working closely with.
- Time to sign the contact: We’re ready to welcome and onboard you to !
We are an equal opportunities employer. We hire top talent regardless of race, religion, color, national origin, sexual orientation, gender identity, and age. We encourage all qualified candidates to apply. See our full list of vacancies at https://www..dk/en/vacancies/
If you have any questions related to the position, please contact Manager Nadeem Nielsen +. You can also learn more about by browsing our company culture book: weare.pdf
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Roskilde.
Jobbet er oprettet på vores service den 2.12.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- 05.04.2024
- Kundeservicemedarbejder
- Roskilde
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Statistik over udbudte jobs som kundeservicemedarbejdere i Roskilde
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Roskilde over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
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Statistik over udbudte kundeservicemedarbejdere over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 28. april 2024 | 3 |
| 27. april 2024 | 3 |
| 26. april 2024 | 4 |
| 25. april 2024 | 6 |
| 24. april 2024 | 7 |
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| 16. april 2024 | 7 |
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| 29. marts 2024 | 3 |