Service Specialist in [xxxxx] Service & Solutions

Would you like to help ensuring a strong service platform for our products and contribute to making service a commercial differentiator? Do you want to take ownership and make an impact on a global scale with huge potential? If yes, you might be the one we are looking for.

You become part of [xxxxx] Service & Solutions where you will be a part of an international and dynamic team. You will join the global Service Product Management Industry team which today consist of three Senior Service Specialists, three Spare Part Specialist and a Data Specialist. You will report to Dan Bjørnstrup, Service product Manager, Service & Solutions and your workplace will be in Bjerringbro, Denmark.

Our culture is based on technical service expertise, global collaboration, teamwork and a relentless ambition to provide excellent service to our customers. You will work with industry leading technical products amongst like-minded professionals in a strong team and in an international environment.

What is the job about?

As Service Specialist, you are responsible for developing and maintaining the service platform across the product portfolio within your area of responsibility. Moreover, you will:

Be working closely together with Product Management, Product Development, Operations, Quality, external suppliers and other key functions.
During development of new innovative products help to ensure that the right service parts, service offerings, service documentation and service training is created.
Ensure that the service portfolio is maintained and at the end of the product life cycle you will take care of a proper phase out process.

What do you need to apply?

We imagine that you:

Ideally hold a polytechnical engineering degree (mechanical, electrical and hydraulic) combined with practical experience within field service and maintenance of industrial equipment.
Have a high technical understanding as well as experience working in projects within an international organisation.
Have direct customer experience from a service and/or sales organisation.
Possess working knowledge of MS Office and ERP systems (we work in SAP).
Speak and write English fluently.

As a person you have good analytical skills and is able to handle complicated challenges in a structured way. You must be able to thrive in a specialist role where the small details are often important and where you are able to use your technical knowledge and your practical experience in order to deliver value to customers. You have well developed interpersonal and communication skills and a customer centric mindset.

The role requires approx. 10-20 travel days per year.

What’s in it for you?

Your day-to-day benefits include:

Flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
Annual bonuses, health insurance, parental support, and internal well-being consultants and programs
Access to the modern [xxxxx] Academy to pursue further both personal and professional development
A diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
Well-equipped home office workstations and encouragement to engage and have fun with colleagues in the office
Sport opportunities (Sport Card, sport events)

Additional information:

If you have questions or want to know more about the position, please contact Service Product Manager, Dan Bjørnstrup on +[xxxxx].

If this job sounds appealing to you, please send your resume and cover letter today and no later than 23rd of May 2025 by clicking on “Apply”. We expect interviews to be held June.

If you want to dig deeper into the [xxxxx] universe, please visit our [xxxxx] YouTube Channel here: http://www.youtube.com/[xxxxx] or on Facebook