Stockholm, Sweden

Job Description

Scandic is the leading hotel company in the Nordic countries, committed to creating great experiences for the many people. With bold ambitions and a strong financial foundation, we are investing in technology, innovation, and people.

We want an IT Service Manager to join our team and take ownership of our Point of Sale (POS) systems – a key area for delivering seamless guest experiences and operational excellence across our hotels.

In this role, you’ll be at the center of innovation, operations, and guest experience. You’ll have the overall technical responsibility for platforms like Oracle MICROS Simphony Cloud POS, and collaborate closely with vendors, internal stakeholders, and tech teams to drive change, develop new features, and shape the future of hotel tech.

We offer an exciting role with a lot of flexibility and varied work in a fast-paced, collaborative, and friendly environment.

What you'll do:

• Take ownership of POS and FnB systems (e.g. Oracle MICROS Simphony Cloud POS), ensuring they meet business needs and support future growth
• Act as the main point of contact for technical functionality, roadmap planning, and vendor collaboration
• Ensure stable and efficient service operations, including incident management, SLA follow-up, and proactive problem resolution
• Support Service Desk with documentation, escalation handling, and internal knowledge sharing
• Facilitate forums for technical development and collaborate with business stakeholders to align system capabilities with operational needs
• Ensure compliance with GDPR, security policies, and internal standards across assigned services
• Execute configuration changes and contribute to change & release processes
• Participate in budgeting, forecasting, and financial follow-up related to systems and services
• Act as a resource in service-related projects and collaborate closely with other IT Service Managers, Service Specialists, and internal tech teams