Stockholm, Sweden

Job Description

Scandic is the leading hotel company in the Nordics, committed to creating great experiences for the many people. With bold ambitions and a strong financial foundation, we are investing in technology, innovation, and people.

We are now looking for an IT Service Manager to take ownership of our revenue management and distribution platforms – a critical area for Scandic’s future growth and market expansion.

This is a newly created role with high strategic importance. You will be responsible for the systems that enable pricing, packaging, and distribution of our products – from hotel rooms to events and beyond. You’ll work with platforms like Oracle Hospitality Distribution and IDeaS, and collaborate closely with external partners as well as internal stakeholders to modernize and automate key processes, reduce manual work, and unlock new business opportunities.

What you’ll do:

• Manage core ERP modules and distribution platforms related to pricing, product catalogues, channel management
• Ensure stable and efficient IT service operations through proactive monitoring, incident and problem management, and vendor coordination
• Drive automation of rate loading, pricing logic, and product packaging across channels to reduce manual work and improve data quality
• Work closely with vendors like Oracle and third-party distribution partners to ensure performance, compliance and continuous improvement
• Translate business needs into scalable technical solutions and contribute to roadmap delivery
• Maintain and continuously improve service documentation, including support materials, service catalogues, and operational procedures