Customer Analytics Analyst

Do you want to be part of shaping the future of the biggest hotel chain in the Nordics?Scandic is on an exciting journey to strengthen how we use customer data, analytics and CRM to create more relevant guest experiences and drive commercial growth. To support this transformation, we are now looking for a highly motivated Customer Analytics Analyst with focus on CRM to join our team.Who are you?You are curious about customer behavior and passionate about turning data into insights that support better decisions and more relevant customer communication.By analyzing customer behavior and engagement across the guest journey, you generate insights that support customer value performance, retention and more relevant communication across CRM channels.You enjoy working in a cross functional environment where analytics supports both strategic decision making and operational activation. You collaborate closely with business and IT stakeholders to understand needs and translate them into analytical insights.At Scandic, customer data is structured and analyzed in our Customer Data Analytics Domain in Snowflake, visualized through Power BI, and used to support decision making and activation across our MarTech platforms, mainly Salesforce today.Your key responsibilities will include;Customer Analytics & Insights