Senior Project Manager
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Are you ready to take Customer Complaint Support to next level in Novo Nordisk by reducing response time and optimize our service for our customers? Are you longing to take the driver’s seat in developing our department to the next level? Can you translate business needs into projects? If so, you may be the person we are looking for to drive complex projects in Customer Complaint Center!
Apply to join our company and be part of a life-changing career! About the department Customer Complaint Centre (CCC Support and CCC Operations) is part of Operations & Staffs Quality (OSQ) in Novo Nordisk Quality. We are striving to deliver the highest quality to patients supporting all Operations and Staffs areas. This role will have you work in CCC Support. A department of approx. 35 colleagues with diverse backgrounds. The department is responsible for processes ensuring handling of global customer complaints, on-going surveillance of marketed products, effective handling of potential and actual recall situations. The position As a Senior Project Manager you will be our spearhead in various cross functional projects, leading the projects from a Customer Complaint Center perspective and managing the team we deploy to support you.
Among your daily tasks you will:
• Help drive and CCC project portfolio
• Proactively identify new opportunities for improvement projects in CCC
• Active build across functional collaboration within Operations and staff area
• Act as a mentor and guiding star for less experienced PMs in CCC and in OSQ Qualifications
You will be a catalyst for change with demonstrated strong skills in change management and have a high drive for continuous improvement. We are seeking for someone with a collaborative approach enjoying working in cross-functional teams and in an international environment while able to work with high independency and structure.
In order to succeed in this role, you:
• Preferably hold a Master’s degree (business, engineering, pharmacy etc)
• Have Project Management experience, preferably working cross functionally in larger organizations
• Have experience with the LEAN toolbox, driving LEAN projects – maybe you are a green/black belt six sigma
• Are fluent in English speaking and writing
• Preferably, but not required, you have experience with Agile project management
On a personal level you have leadership competences (especially within collaboration across boundaries, inspiring and motivating, innovation and continuous improvement) and strong communication and presentation skills.
Finally, as you will be interacting with our affiliates across the globe, you have a very good understanding of different cultures and behaviours and proven ability to work across and facilitate cross organizational groups from different cultures. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.
Contact
Should you have any additional questions you can contact hiring director Nick Thomsen – tel. +45 30797859
Deadline
21 June 2023 Please note that interviews will he held ongoing, so we encourage you to apply sooner rather than latee.
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Apply to join our company and be part of a life-changing career! About the department Customer Complaint Centre (CCC Support and CCC Operations) is part of Operations & Staffs Quality (OSQ) in Novo Nordisk Quality. We are striving to deliver the highest quality to patients supporting all Operations and Staffs areas. This role will have you work in CCC Support. A department of approx. 35 colleagues with diverse backgrounds. The department is responsible for processes ensuring handling of global customer complaints, on-going surveillance of marketed products, effective handling of potential and actual recall situations. The position As a Senior Project Manager you will be our spearhead in various cross functional projects, leading the projects from a Customer Complaint Center perspective and managing the team we deploy to support you.
Among your daily tasks you will:
• Help drive and CCC project portfolio
• Proactively identify new opportunities for improvement projects in CCC
• Active build across functional collaboration within Operations and staff area
• Act as a mentor and guiding star for less experienced PMs in CCC and in OSQ Qualifications
You will be a catalyst for change with demonstrated strong skills in change management and have a high drive for continuous improvement. We are seeking for someone with a collaborative approach enjoying working in cross-functional teams and in an international environment while able to work with high independency and structure.
In order to succeed in this role, you:
• Preferably hold a Master’s degree (business, engineering, pharmacy etc)
• Have Project Management experience, preferably working cross functionally in larger organizations
• Have experience with the LEAN toolbox, driving LEAN projects – maybe you are a green/black belt six sigma
• Are fluent in English speaking and writing
• Preferably, but not required, you have experience with Agile project management
On a personal level you have leadership competences (especially within collaboration across boundaries, inspiring and motivating, innovation and continuous improvement) and strong communication and presentation skills.
Finally, as you will be interacting with our affiliates across the globe, you have a very good understanding of different cultures and behaviours and proven ability to work across and facilitate cross organizational groups from different cultures. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.
Contact
Should you have any additional questions you can contact hiring director Nick Thomsen – tel. +45 30797859
Deadline
21 June 2023 Please note that interviews will he held ongoing, so we encourage you to apply sooner rather than latee.
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 1.6.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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