Service Senior Designer, Digital Development
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Do you have a passion for understanding people and their needs? Can you transform that understanding into HR services improvements? Would you like to help us digitalize and optimize HR services? Are you a champion of human-centricity and experience? If this sounds like you, then join our team and help us bring people together across the organization to achieve customer-centric results. Apply today for a life-changing career in Novo Nordisk. The position We are looking for a Senior Service Designer to join our growing Digital Development and Analytics department in Global People & Organisation (P&O). You will work in a team of Service Development - alongside Customer Experience, Change Management, and Project Management experts. As a Senior Service Designer, you will have a key role in improving P&O’s digital services and will be the backbone of projects from beginning to end. Finally, you will independently plan, prioritize, and deliver service design activities for our HR services. What you will be doing Identify and promote service design frameworks that are best suited for specific project needs, providing clarity in complex challenges related to human behaviors, relationships, workflows, and processes, and driving decision-making (e.g., customer journeys, service blueprints, ecosystem maps). Organize and lead co-creation workshops, design sprints, and research initiatives with Novo Nordisk employees and stakeholders to enhance or create new services. Identify new opportunities for customer experience within P&O to support the organization more efficiently and effectively. Help shape and develop a practice of service design through methods and tools within P&O, and upskilling colleagues. Stay updated on the latest developments/trends/thinking within your field and knowledge sharing with colleagues. What you will contribute with Solid experience in the field of service design, from either in-house or agency Experience in design thinking approaches and methodologies Excellent stakeholder management skills to ensure effective communication with various groups of stakeholders Experience using programs like Figma, Miro, or other similar Solid facilitating and presenting skills in English As an individual, you have a passion for service design thinking, human centricity, and co-creation that you help spread in the organization. It is crucial that you have strong people and teamwork skills, with the ability to work effectively both independently and within a team. About the department You will join the Service Development team in the Digital Development and Analytics department of Global People and Organisation – The Novo Nordisk HR in HQ, Bagsværd. The team works closely together with all corners of Novo Nordisk and the P&O organization. We are a good mix of employees with different national and educational backgrounds and experience and value an informal and fun working environment.
In collaboration with P&O management and stakeholders, we drive the P&O Digital strategy & and roadmap, meaning facilitating and driving the right strategic choices, but also ensuring the execution of the roadmap towards measurable impact. In addition, we are shaping and owning customer journeys - ensuring our customers get the best experience from our P&O Services, including aligning our key P&O metrics to measure customer experience. We are curious about Digital Innovation and developing new solutions that build on the latest trends within automation and digitalization across the entire P&O organization. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without letting perfection stand in the way of good. We never shy away from opportunities to develop – we seize them. From research and development through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care. Contact For further information, please contact Anna Porko, Customer Experience Manager at +45 3079 0648. Deadline 27 October 2023. Please note that we will conduct interviews on an ongoing basis, so please submit your application as soon as possible. You do not need to attach a portfolio or a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
In collaboration with P&O management and stakeholders, we drive the P&O Digital strategy & and roadmap, meaning facilitating and driving the right strategic choices, but also ensuring the execution of the roadmap towards measurable impact. In addition, we are shaping and owning customer journeys - ensuring our customers get the best experience from our P&O Services, including aligning our key P&O metrics to measure customer experience. We are curious about Digital Innovation and developing new solutions that build on the latest trends within automation and digitalization across the entire P&O organization. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without letting perfection stand in the way of good. We never shy away from opportunities to develop – we seize them. From research and development through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care. Contact For further information, please contact Anna Porko, Customer Experience Manager at +45 3079 0648. Deadline 27 October 2023. Please note that we will conduct interviews on an ongoing basis, so please submit your application as soon as possible. You do not need to attach a portfolio or a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 27.9.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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