IT Service Delivery Manager - Leading Delivery Excellence in a Mission‑Critical Environment

[xxxxx] – supporting security of supply and the green energy transition

Nordic Regional Coordination Centre (RCC) provides critical services and insights to support the national Transmission System Operators (TSOs) in Finland, Norway, Sweden and Denmark — to ensure the efficient operation and use of the Nordic power system and high security of power supply at any time.

We’re looking for an experienced IT Service Delivery Manager to help ensure predictable, high‑quality delivery across applications and digital initiatives.

In this role, you’ll bridge strategy and execution, working closely with Product Owners, development teams, and stakeholders to deliver well‑governed, transparent outcomes in a complex IT environment.

What you’ll do:

• Take end‑to‑end ownership of delivery across 3 development teams
  
  
• Ensure structured and predictable delivery in line with governance and priorities
  
  
• Act as Scrum Master, facilitating agile ceremonies
  
  
• Monitor progress, risks, and dependencies and communicate clearly to stakeholders
  
  
• Drive quality, security, and continuous improvement in delivery practices
  
  

About you:

• Experience as an IT Service Delivery Manager, Scrum Master, or similar role
  
  
• Strong background in agile delivery (Scrum / SAFe / hybrid), experience with Azure DevOps is a plus
  
  
• Comfortable coordinating cross‑functional teams in complex IT environments
  
  
• Strong stakeholder management, facilitation, and communication skills
  
  
• Structured, proactive, and calm leadership style
  
  

We encourage you to apply even if you do not meet all the listed requirements.

What you’ll get:

• A key role shaping how IT delivers value in a mission‑critical organisation
  
  
• High influence across delivery, governance, and agile practices
  
  
• Collaborative, professional environment with focus on quality and sustainability
  
  
• Flexible working conditions and strong work–life balance
  
  

Our values of fellowship, curiosity, respect, and transparency have been defined by all employees. They identify how we behave and shape the way we work together, and we expect you to see yourself in them.

The position is conditioned upon a satisfactory background check as well as a national security clearance, both of which will be facilitated by [xxxxx]. You can read more on security clearance here. Please also note that the process includes that any spouse, registered partner, cohabitant, steady partner, co-resident, child over 18 living at home and parent with the same address as the candidate must also consent to be examined.

Application deadline and contact information

Please apply online as soon as possible (in English) and no later than 22.05.2026. We may conduct interviews on a continuous basis.

A cover letter is not required, but we kindly ask you to include a few sentences in your CV explaining why you are interested in the position. Applications are only accepted through our online recruitment system.

To ensure a fair and unbiased recruitment process, we kindly request that you do not include a photograph in your CV or any other materials.

Kilde: [xxxxx]