Customer Support Specialist, Copenhagen K, Denmark
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København K
Do you want to help global businesses across industries “do the right thing” while putting your technical support experience to use? Do you thrive in a fast-paced, flexible, and multicultural team environment? If yes, then we have an exciting opportunity for you on our Customer Support Team!
GAN Integrity is enabling global businesses to eradicate corruption by transforming the way corporations deal with compliance and regulatory risk. GAN’s completely integrated and intuitive platform is trusted by many of the world’s leading brands such as Live Nation, Rolls-Royce, and Dyson to help them better manage their compliance activities all in one place.
In this role, you will be:
Requirements
What we offer
How to apply?
Read more about the vacancy and apply online here:
https://ganintegrity.bamboohr.com/jobs/view.php?id=147
We are conducting interviews on an ongoing basis, so please send your application as soon as possible.
About us
Founded by a Danish human rights activist in 2004; today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers-across our offices in NYC, Copenhagen, and London.
GAN’s unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Edison Ventures and Aquiline Capital Partners.
Learn more at www.ganintegrity.com
Kilde: Jobnet.dk
GAN Integrity is enabling global businesses to eradicate corruption by transforming the way corporations deal with compliance and regulatory risk. GAN’s completely integrated and intuitive platform is trusted by many of the world’s leading brands such as Live Nation, Rolls-Royce, and Dyson to help them better manage their compliance activities all in one place.
In this role, you will be:
- Assisting GAN customers’ by solving technical tickets logged into our ticketing system as well as providing video support to assist clients 1-1. Support tickets may range from simple troubleshooting issues to working with our Product and Engineering teams to highlight bugs and find creative solutions to complex problems our customers are facing.
- Responding to customers’ requests promptly, following up regularly, proactively resolving errors, documenting and improving repetitive tasks, and proposing ideas to reduce complexity and improve operations.
- Working closely with our Product, Engineering, and Relationship Management Teams to deliver excellent customer support.
Requirements
- Bachelor’s Degree
- 2+ years experience providing hands-on customer-facing product and/or technical support is required (web-based platforms preferred)
- Excellent analytical reasoning and problem-solving skills
- Excellent customer service, prioritization, multitasking, and communication skills
- Resourceful, proactive, empathetic, superior communication skills (written and verbal)
- A thorough understanding of root cause analysis, web-based services, and browser developer tools preferred
- Basic experience with APIs (POST, PATCH), Flat Files (SFTP servers preferred)
- Understanding of conditional statements (Boolean logic a plus)
- Business Intelligence tools and Excel
- Database familiarity (MongoDB)
- You
- Act with integrity, and when you see wrong-doing, you speak up.
- Are always learning, improving, and approaching every day with energy and enthusiasm.
- Like to take ownership of your work and when you provide input and feedback; it's constructive, positive, and aimed at productively resolving challenges.
What we offer
- Competitive salary, plus share/stock options.
- Excellent growth opportunities.
- Work with an amazing team of talented and motivated people who love their work.
- Flexible working hours.
- Contribute to a truly important cause - work with purpose.
- A real impact on the company’s growth and evolution.
- Great office space and central location in the heart of Copenhagen near Kongens Have.
- Social activities: quizzes, movie nights, DHL run, Friday bars, office parties, and much, much more.
- Amazing lunch, free soft drinks, fruit, snacks, and great coffee.
How to apply?
Read more about the vacancy and apply online here:
https://ganintegrity.bamboohr.com/jobs/view.php?id=147
We are conducting interviews on an ongoing basis, so please send your application as soon as possible.
About us
Founded by a Danish human rights activist in 2004; today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers-across our offices in NYC, Copenhagen, and London.
GAN’s unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Edison Ventures and Aquiline Capital Partners.
Learn more at www.ganintegrity.com
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Softwareudvikler", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 7.7.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Softwareudvikler
- København K
- Torsdag den 01. september 2022
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