Customer Service Order Specialist
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Frederiksberg
Georg Jensen is looking for a service minded Customer Service Order Specialist to join the B2B Customer Service & Sales Support Team located at our beautiful HQ in Frederiksberg.
You will report to the Team Lead for B2B Customer Service & Sales Support. The team consists of 6 highly dedicated and passionate colleagues all working towards providing impeccable service to our B2B customers.
The culture in the team is characterized by being of service to the customers and each other, respecting differences in the team and you will step into an informal environment with high sense of humour. It is important that you can adapt to different situations and work with various people within the organisation and with diverse customers.
Georg Jensen has a leading market position in the affordable high-end Jewellery market and premium Home Product market with distribution to the best retailers in the market. We strive to ensure our customers continue to be inspired by our design and our products.
The role
The position is a service position mainly focusing on delivering exemplary service to our B2B customers in Scandinavia, through phone calls and email. The criteria for success in this position will be the ability to get to know the different customer needs and be able to work within own area of responsibilities.
What we offer
We offer an exciting position in a global company with a strong brand and a culture built on a deep and rich heritage of Danish design and craftsmanship. Our work environment is positive, flexible and dynamic with highly qualified colleagues in an international atmosphere. You will have great opportunity to influence the development and the nature of the position as well as create value for colleagues and the customers. In this role, you have the possibility to get to know our beautiful products and our highly valued customers and become familiar with all aspects of our B2B Customer Service area within the Scandinavian market.
Few of the benefits that we offer, are a great in-house canteen, favourable pension and health insurance package and excellent discount prices on our products.
Your tasks and responsibilities:
Your Profile:
You have 3-5 years of similar experience within the same industry. You can also have a different customer service background. The most important criteria are that you have customer service experience and are willing to get to know our products, customers, and the way of working in Georg Jensen.
Competencies:
The ideal candidate has the following personal competencies:
Resumes:
We only accept resumes sent through the link. We will be performing interviews ongoing in the process. We look forward to hearing from you.
Contact:
For further information regarding the position, please contact Nicoline Christine Jensen at email [email protected]. We also recommend that you visit our website at www.georgjensen.com.
Place of work:
Georg Jensen Head Quarters, Sdr. Fasanvej 7, 2000 Frederiksberg
Georg Jensen is a Danish design house renowned for its timeless Danish aesthetics, superior craftsmanship and visionary collaborations with leading artists and designers. Founded in Copenhagen in 1904 by master silversmith Georg Jensen, the company creates products ranging from jewellery, watches and homeware to silver hollowware and Christmas Collectables.
We pride ourselves on our more than 1.200 highly skilled, service minded and passionate employees, stationed both at our Headquarter in Copenhagen, Denmark and throughout our global presence with 10 international subsidiaries, representing close to 100 stores and 1600 wholesale accounts globally.
Kilde: Jobnet.dk
You will report to the Team Lead for B2B Customer Service & Sales Support. The team consists of 6 highly dedicated and passionate colleagues all working towards providing impeccable service to our B2B customers.
The culture in the team is characterized by being of service to the customers and each other, respecting differences in the team and you will step into an informal environment with high sense of humour. It is important that you can adapt to different situations and work with various people within the organisation and with diverse customers.
Georg Jensen has a leading market position in the affordable high-end Jewellery market and premium Home Product market with distribution to the best retailers in the market. We strive to ensure our customers continue to be inspired by our design and our products.
The role
The position is a service position mainly focusing on delivering exemplary service to our B2B customers in Scandinavia, through phone calls and email. The criteria for success in this position will be the ability to get to know the different customer needs and be able to work within own area of responsibilities.
What we offer
We offer an exciting position in a global company with a strong brand and a culture built on a deep and rich heritage of Danish design and craftsmanship. Our work environment is positive, flexible and dynamic with highly qualified colleagues in an international atmosphere. You will have great opportunity to influence the development and the nature of the position as well as create value for colleagues and the customers. In this role, you have the possibility to get to know our beautiful products and our highly valued customers and become familiar with all aspects of our B2B Customer Service area within the Scandinavian market.
Few of the benefits that we offer, are a great in-house canteen, favourable pension and health insurance package and excellent discount prices on our products.
Your tasks and responsibilities:
- Handle customer requests through phone and email
- Handle stock status tasks
- Handle orders in our AX2012 system
- Handle returns from customers
- Handle customer claims and complaints
Your Profile:
You have 3-5 years of similar experience within the same industry. You can also have a different customer service background. The most important criteria are that you have customer service experience and are willing to get to know our products, customers, and the way of working in Georg Jensen.
Competencies:
- Being able to deliver impeccable service to various types of customers
- Experience with an ERP / CRM system
- Business proficiency in English and Danish with great communication skills. Knowledge of another Scandinavian language is a plus.
The ideal candidate has the following personal competencies:
- Is customer focused
- Knows how to balance stakeholders and collaborates well
- Excellent communication skills
- Thrives working in an international environment and can adapt to different situations
- Is resourceful and can seek solutions
- Communicates well and effectively
- Fast and nimble learner
- Hands-on type of person, who strives for constant improvement
- Passionate about adding value to the business
- Dynamic, energetic and proactive, and structured
Resumes:
We only accept resumes sent through the link. We will be performing interviews ongoing in the process. We look forward to hearing from you.
Contact:
For further information regarding the position, please contact Nicoline Christine Jensen at email [email protected]. We also recommend that you visit our website at www.georgjensen.com.
Place of work:
Georg Jensen Head Quarters, Sdr. Fasanvej 7, 2000 Frederiksberg
Georg Jensen is a Danish design house renowned for its timeless Danish aesthetics, superior craftsmanship and visionary collaborations with leading artists and designers. Founded in Copenhagen in 1904 by master silversmith Georg Jensen, the company creates products ranging from jewellery, watches and homeware to silver hollowware and Christmas Collectables.
We pride ourselves on our more than 1.200 highly skilled, service minded and passionate employees, stationed both at our Headquarter in Copenhagen, Denmark and throughout our global presence with 10 international subsidiaries, representing close to 100 stores and 1600 wholesale accounts globally.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Administrativ medarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Frederiksberg.
Jobbet er oprettet på vores service den 16.3.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Administrativ medarbejder
- Frederiksberg
- Mandag den 10. april 2023
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