Customer Production Support Engineer (GCS, Hsinchu Taiwan)

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

• Perform system installation, Project Management, calibration, retrofit, training and troubleshooting.
• Escalates customer production problem and take ownership of problem until it is resolved.
• Develop relationship with customer ; Work with the customer actively on issue prevention.
• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost.
• Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account.
• Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase.
• Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities.
• More senior levels may provide recommendations/inputs into the next generation product development.
• Basic semi test program testing methodology and clarify root cause by programming debugging.