Implementation Consultant for a growing e-learning platform

You will drive successful implementations and lasting user adoption, building the foundation for long-term customer successFor our client ClickLearn, we are looking for an Implementation Consultant who will own the customer journey from sales handoff through the first 12 months of operational use.You work beyond technical deployment to build the governance, champion networks, and adoption strategies that ensure ClickLearn becomes a sustained operational capability. Working across both direct and partner-led implementations, you help customers achieve real, measurable adoption.This position is based in Copenhagen, Denmark, reporting to the Chief Customer Officer (CCO). You’ll collaborate closely with the Implementation Lead and work across the Customer Experience team including Customer Success, Support, and Enablement functions.

About ClickLearnClickLearn is the leading provider of user adoption solutions for business systems. Their authoring tool records business processes once and automatically generates narrated interactive videos, written instructions, hands-on labs, PowerPoint presentations, and virtual assistant guidance – all enhanced with AI-powered chat and multi-language capabilities.ClickLearn serve customers worldwide from offices in Copenhagen (Denmark), St. Petersburg (Florida), and Ahmedabad (India). As a privately-owned company, they offer direct access to decision-makers and a highly collaborative culture.
Your Core Responsibilities will be:
Implementation & adoption ownership

Own implementations from sales handoff through go-live and the first year of use across direct and partner-led customers

Lead discovery and kick-offs to align stakeholders, define success criteria, and set realistic timelines

Coordinate IT, training, and business stakeholders to ensure operational—not just technical—go-live

Adoption & sustainability

Establish governance models, champion networks, and change management structures before go-live

Build 12-month adoption roadmaps covering training, content lifecycle, and expansion opportunities

Design enablement and support models that drive customer self-sufficiency

Post-Go-Live & collaboration

Drive early adoption through usage reviews, business reviews, and proactive intervention

Partner with Product, Support, and Customer Success to share customer insights and ensure strong handovers Identify adoption-led expansion opportunities and implementation improvements

Your background We expect that you have the following professional experience:3–5 years of experience in SaaS Implementation, Customer Success, or Strategic Consulting roles Proven experience managing multiple implementations simultaneously (8–15 accounts) while maintaining quality and adoption outcomes Background working with complex enterprise software and navigating multi-stakeholder environments Demonstrated ability to influence outcomes in matrixed organizations without direct authority Your strategic, analytical & technical capabilitiesFluent English, written and spoken, with the ability to communicate effectively with both technical specialists and executive stakeholders Strong analytical skills with experience using adoption metrics, usage data, and engagement patterns to identify risks and design interventions Comfortable balancing hands-on implementation work with strategic advisory responsibilities across customers with varying maturity levels As a person you are aStrategic relationship builder who earns trust across all levels of the customer organization and positions ClickLearn as a long-term partner Change agent with commercial understanding, able to connect implementation decisions to retention, expansion, and ROI Resilient problem-solver who navigates organizational complexity with persistence, empathy, and accountability Systems thinker who identifies patterns across the customer portfolio and contributes to improving ClickLearn’s implementation methodology
Interested?
We in [xxxxx] are actively reviewing applications and look forward to receiving your English application and CV as soon as possible.
If you have questions, please do not hesitate to contact Director Sara Juhl at [xxxxx] via sj@[xxxxx].dk or +[xxxxx].

Fornavn:

Efternavn:

Email adresse:

Mobiltelefon:

Nuværende/seneste jobtitel

Nuværende/seneste arbejdsgiver

Foretrukket sprog

English Dansk

Land

- None Specified - Denmark Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia; Plurinational State Bonaire Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burma Burundi Cambodia Cameroon Canada Cape verde Cayman Islands Central African Republic Chad Channel Islands Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo; Democratic Republic of Congo; Republic of Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Curacao Cyprus Czech Republic Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See (vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran; Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea; Democratic People's Republic Of (North) Korea; Republic Of (South) Kosovo Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Macedonia; the Former Yugoslav Republic Madagascar Malawi Malaysia Maldives; Republic of Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia; Federated States of Moldova; Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory; Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Barthélemy Saint Helena; Ascension and Tristan Da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre And Miquelon Saint vincent and Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan Suriname Svalbard And Jan Mayen Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela; Bolivarian Republic of Vietnam Virgin Islands; British Virgin Islands; U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe

Upload dit CV

Upload dit CV… Attach a CV file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

Upload ansøgning og/eller andre dokumenter:

Upload ansøgning og/eller andre dokumenter:…

Ved at uploade CV og andre dokumenter giver du [xxxxx] tilladelse til at gemme dine data. Således kan vi vurdere, om der er et match til det job, du har søgt eller til andre stillinger, vi skal besætte. Ligeledes giver du tilladelse til, at vi deler dine data med den ansættende virksomhed.

People looking for jobs should not put anything here.

Vi uploader nu din ansøgning/CV. Det kan tage et øjeblik - vent venligst.

Se alle ledige stillinger