Customer Success Manager for SaaS company - ApS, Aarhus V
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Århus V
Be at the heart of innovative retail technology!
Are you an experienced Customer Success Manager who enjoys a role with a wide range of responsibilities and the chance to work with the newest retail technology? Do you care about delivering results, creating great customer experiences, and building strong client relationships? If so, you might be the person we’re looking for to join as our new Customer Success Manager.
isn’t just another scaleup. We’re an innovative player in retail tech, and our platform — awarded E-commerce Tool of the Year — is helping set new standards for how online shopping is experienced.
Right now, we are looking for a Customer Success Manager who can help our clients get the most out of their video commerce journey with .
How you’ll make an impact
Drive Success: Drive clients’ video commerce strategies to maximize ’s value add and drive success for our clients. This includes:
Manage pipeline: Create and manage your own customer success pipeline in collaboration with sales colleagues and other stakeholders.
Provide strategies: Work closely with 's partners and internal team to continually develop onboarding & account management strategies.
Collaborate: Work across the Team from Marketing, Sales, and Product and become an expert in technology and “best practices” video commerce.
Deliver insights: Carry out sales forecasts and analysis and present your findings to the team
Become a brand expert: Become an expert in video commerce and lead partners to success.
What makes you a great fit
Experienced go-getter:
Proven track record in customer success management, account management, high-level support role, or similar role (min. 2-3 yrs.), preferably with concrete results from within another SaaS company serving e-commerce clients.
Relationship builder:
Building and maintaining relationships with key stakeholders, including clients and partners, comes easy to you.
Organized do’er:
You work in a structured way, organized, following processes, and you have a proactive `let’s get things done’ mentality. You are able to keep overview, handling multiple projects simultaneously, and have strong analytical skills.
Education: Relevant education
Good communication skills:
You excel at engaging prospects through clear, persuasive communication. Whether over the phone, email, or social media, you can spark interest and convey value effectively.
Problem-solving skills:
You have a knack for identifying customer pain points and positioning ’s solutions to address them. Your ability to think on your feet helps move conversations forward.
Positive attitude:
You bring enthusiasm and energy to your role, inspiring both prospects and your team. Your drive and optimism help turn challenges into opportunities.
A team-player
You thrive in a collaborative environment, supporting colleagues and sharing insights to drive collective success. You’re adaptable, open to feedback, and always ready to contribute to the team's goals.
Experience or Strong Interest in E-commerce
You have a genuine interest in e-commerce and bring proven knowledge and experience in the field. You understand key e-commerce concepts and can confidently discuss strategies and solutions that drive online growth and identifying opportunities where video commerce can benefit any type of E-commerce business.
About the role
Job level: mid/senior
Location: Aarhus, Denmark
Status: Full-time
Language:Professional English and Nordic language (Danish, Swedish or Norwegian) is a must
Start date: January / February 2026
Who We Are
is a live shopping tech company that helps businesses sell products and build community by streaming live shopping events on social media and their websites. Our mission is to build cutting-edge live shopping technology that makes the online shopping experience more personal, authentic, and successful for everyone.
A trailblazer in retail tech:
As the 2023 E-commerce Tool of the Year, we are at the forefront of retail technology, constantly innovating and evolving.
Diversity at our core:
Our team is a mix of nationalities, genders, and personalities, reflecting the global audience we serve.
Passionate and progressive:
We're driven by a passion for technology and a commitment to creating an inclusive, forward-thinking work environment.
How to apply
Are you ready to be a part of a company that's not just leading but redefining the retail tech space? Apply today and take your place in 's story of innovation and success!
When applying, please include:
Got questions?
For more info about the role, please feel free to contact us.
Name: Christian Vester
Position: CEO
Email: work@.io
Website: https://.io
Kilde:
Are you an experienced Customer Success Manager who enjoys a role with a wide range of responsibilities and the chance to work with the newest retail technology? Do you care about delivering results, creating great customer experiences, and building strong client relationships? If so, you might be the person we’re looking for to join as our new Customer Success Manager.
isn’t just another scaleup. We’re an innovative player in retail tech, and our platform — awarded E-commerce Tool of the Year — is helping set new standards for how online shopping is experienced.
Right now, we are looking for a Customer Success Manager who can help our clients get the most out of their video commerce journey with .
How you’ll make an impact
Drive Success: Drive clients’ video commerce strategies to maximize ’s value add and drive success for our clients. This includes:
- Developing video commerce strategies
- Developing and executing change management processes
- Account management of our existing customer base
- Increase the clients’ usage of our services and features
- Coordinating client onboarding projects (incl. client training)
- Coordinating technical implementation of our software (no software or IT background required)
Manage pipeline: Create and manage your own customer success pipeline in collaboration with sales colleagues and other stakeholders.
Provide strategies: Work closely with 's partners and internal team to continually develop onboarding & account management strategies.
Collaborate: Work across the Team from Marketing, Sales, and Product and become an expert in technology and “best practices” video commerce.
Deliver insights: Carry out sales forecasts and analysis and present your findings to the team
Become a brand expert: Become an expert in video commerce and lead partners to success.
What makes you a great fit
Experienced go-getter:
Proven track record in customer success management, account management, high-level support role, or similar role (min. 2-3 yrs.), preferably with concrete results from within another SaaS company serving e-commerce clients.
Relationship builder:
Building and maintaining relationships with key stakeholders, including clients and partners, comes easy to you.
Organized do’er:
You work in a structured way, organized, following processes, and you have a proactive `let’s get things done’ mentality. You are able to keep overview, handling multiple projects simultaneously, and have strong analytical skills.
Education: Relevant education
Good communication skills:
You excel at engaging prospects through clear, persuasive communication. Whether over the phone, email, or social media, you can spark interest and convey value effectively.
Problem-solving skills:
You have a knack for identifying customer pain points and positioning ’s solutions to address them. Your ability to think on your feet helps move conversations forward.
Positive attitude:
You bring enthusiasm and energy to your role, inspiring both prospects and your team. Your drive and optimism help turn challenges into opportunities.
A team-player
You thrive in a collaborative environment, supporting colleagues and sharing insights to drive collective success. You’re adaptable, open to feedback, and always ready to contribute to the team's goals.
Experience or Strong Interest in E-commerce
You have a genuine interest in e-commerce and bring proven knowledge and experience in the field. You understand key e-commerce concepts and can confidently discuss strategies and solutions that drive online growth and identifying opportunities where video commerce can benefit any type of E-commerce business.
About the role
Job level: mid/senior
Location: Aarhus, Denmark
Status: Full-time
Language:Professional English and Nordic language (Danish, Swedish or Norwegian) is a must
Start date: January / February 2026
Who We Are
is a live shopping tech company that helps businesses sell products and build community by streaming live shopping events on social media and their websites. Our mission is to build cutting-edge live shopping technology that makes the online shopping experience more personal, authentic, and successful for everyone.
A trailblazer in retail tech:
As the 2023 E-commerce Tool of the Year, we are at the forefront of retail technology, constantly innovating and evolving.
Diversity at our core:
Our team is a mix of nationalities, genders, and personalities, reflecting the global audience we serve.
Passionate and progressive:
We're driven by a passion for technology and a commitment to creating an inclusive, forward-thinking work environment.
How to apply
Are you ready to be a part of a company that's not just leading but redefining the retail tech space? Apply today and take your place in 's story of innovation and success!
When applying, please include:
- Contact details (incl. phone number)
- Resume
- Cover letter
- LinkedIn profile
Got questions?
For more info about the role, please feel free to contact us.
Name: Christian Vester
Position: CEO
Email: work@.io
Website: https://.io
Kilde:
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus V.
Jobbet er oprettet på vores service den 3.12.2025, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus V
- Torsdag den 15. januar 2026
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