Application Engineer - Digital Success

Are you a technical expert with an interest in customer success? Do you have experience with digital analytical solutions? Grundfos is seeking a skilled individual like you to join our team as a Technical Expert for Digital Analytical Solutions.Are you a technical expert with an interest in customer success? Do you have experience with digital analytical solutions? Grundfos is seeking a skilled individual like you to join our team as a Technical Expert for Digital Analytical Solutions.Are you a technical expert with an interest in customer success? Do you have experience with digital analytical solutions? Grundfos is seeking a skilled individual like you to join our team as a Technical Expert for Digital Analytical Solutions.Are you a technical expert with an interest in customer success? Do you have experience with digital analytical solutions? Grundfos is seeking a skilled individual like you to join our team as a Technical Expert for Digital Analytical Solutions.Are you a technical expert with an interest in customer success? Do you have experience with digital analytical solutions? Grundfos is seeking a skilled individual like you to join our team as a Technical Expert for Digital Analytical Solutions.Are you a technical expert with an interest in customer success? Do you have experience with digital analytical solutions? Grundfos is seeking a skilled individual like you to join our team as a Technical Expert for Digital Analytical Solutions.Are you a technical expert with an interest in customer success? Do you have experience with digital analytical solutions? Grundfos is seeking a skilled individual like you to join our team as a Technical Expert for Digital Analytical Solutions.What is the job about? What is the job about? What is the job about? What is the job about? What is the job about? What is the job about? What is the job about?As a Technical Expert for Digital Analytical Solutions on our WU Digital Customer Success team, you will be responsible for providing proactive and reactive support to customers and other Grundfos stakeholders worldwide. Your role will involve guiding customers through onboarding and adoption, promoting expansion and renewal, and ensuring continuous operation of our digital solutions. This is a critical position that will have a global impact across all the countries where our customers are based. As a Technical Expert for Digital Analytical Solutions on our WU Digital Customer Success team, you will be responsible for providing proactive and reactive support to customers and other Grundfos stakeholders worldwide. Your role will involve guiding customers through onboarding and adoption, promoting expansion and renewal, and ensuring continuous operation of our digital solutions. This is a critical position that will have a global impact across all the countries where our customers are based. As a Technical Expert for Digital Analytical Solutions on our WU Digital Customer Success team, you will be responsible for providing proactive and reactive support to customers and other Grundfos stakeholders worldwide. Your role will involve guiding customers through onboarding and adoption, promoting expansion and renewal, and ensuring continuous operation of our digital solutions. This is a critical position that will have a global impact across all the countries where our customers are based. As a Technical Expert for Digital Analytical Solutions on our WU Digital Customer Success team, you will be responsible for providing proactive and reactive support to customers and other Grundfos stakeholders worldwide. Your role will involve guiding customers through onboarding and adoption, promoting expansion and renewal, and ensuring continuous operation of our digital solutions. This is a critical position that will have a global impact across all the countries where our customers are based. As a Technical Expert for Digital Analytical Solutions on our WU Digital Customer Success team, you will be responsible for providing proactive and reactive support to customers and other Grundfos stakeholders worldwide. Your role will involve guiding customers through onboarding and adoption, promoting expansion and renewal, and ensuring continuous operation of our digital solutions. This is a critical position that will have a global impact across all the countries where our customers are based.Your main responsibilities: Your main responsibilities: Your main responsibilities: Your main responsibilities: Your main responsibilitiesYour main responsibilities:Develop and maintain a comprehensive understanding of Grundfos' digital solutions, including how to operate and maintain them in the served applications.
Assist customers with solution app configuration, delivering outcomes and designing reports to improve day to day customer operations.
Provide technical insights and support for active subscriptions, identifying and addressing customer pain points and working collaboratively to improve solution deployment and outcomes.
Identify and troubleshoot issues that may impact IT services related to digital solutions, working with cross-functional teams to resolve issues promptly and effectively.
Support sales, service teams and end-users by providing prompt and effective assistance for incidents and escalated issues, ensuring all cases are resolved to customer satisfaction.
Review customer specifications and requirements during the sales process, providing relevant technical support and addressing any issues that may arise.
Contribute to continuous improvement efforts by creating appropriate documentation, tools, and scripts as needed to enhance the execution of technical activities.
Collaborate with teammates, solution owners, and digital development teams for technical deep dives as needed.Develop and maintain a comprehensive understanding of Grundfos' digital solutions, including how to operate and maintain them in the served applications. Develop and maintain a comprehensive understanding of Grundfos' digital solutions, including how to operate and maintain them in the served applications. Develop and maintain a comprehensive understanding of Grundfos' digital solutions, including how to operate and maintain them in the served applications. Develop and maintain a comprehensive understanding of Grundfos' digital solutions, including how to operate and maintain them in the served applications. Develop and maintain a comprehensive understanding of Grundfos' digital solutions, including how to operate and maintain them in the served applications. Develop and maintain a comprehensive understanding of Grundfos' digital solutions, including how to operate and maintain them in the served applications. Develop and maintain a comprehensive understanding of Grundfos' digital solutions, including how to operate and maintain them in the served applications.Assist customers with solution app configuration, delivering outcomes and designing reports to improve day to day customer operations.Assist customers with solution app configuration, delivering outcomes and designing reports to improve day to day customer operations.Assist customers with solution app configuration, delivering outcomes and designing reports to improve day to day customer operations.Assist customers with solution app configuration, delivering outcomes and designing reports to improve day to day customer operations.Assist customers with solution app configuration, delivering outcomes and designing reports to improve day to day customer operations.Assist customers with solution app configuration, delivering outcomes and designing reports to improve day to day customer operations.Assist customers with solution app configuration, delivering outcomes and designing reports to improve day to day customer operations.Provide technical insights and support for active subscriptions, identifying and addressing customer pain points and working collaboratively to improve solution deployment and outcomes.Provide technical insights and support for active subscriptions, identifying and addressing customer pain points and working collaboratively to improve solution deployment and outcomes.Provide technical insights and support for active subscriptions, identifying and addressing customer pain points and working collaboratively to improve solution deployment and outcomes.Provide technical insights and support for active subscriptions, identifying and addressing customer pain points and working collaboratively to improve solution deployment and outcomes.Provide technical insights and support for active subscriptions, identifying and addressing customer pain points and working collaboratively to improve solution deployment and outcomes.Provide technical insights and support for active subscriptions, identifying and addressing customer pain points and working collaboratively to improve solution deployment and outcomes.Provide technical insights and support for active subscriptions, identifying and addressing customer pain points and working collaboratively to improve solution deployment and outcomes.Identify and troubleshoot issues that may impact IT services related to digital solutions, working with cross-functional teams to resolve issues promptly and effectively.Identify and troubleshoot issues that may impact IT services related to digital solutions, working with cross-functional teams to resolve issues promptly and effectively.Identify and troubleshoot issues that may impact IT services related to digital solutions, working with cross-functional teams to resolve issues promptly and effectively.Identify and troubleshoot issues that may impact IT services related to digital solutions, working with cross-functional teams to resolve issues promptly and effectively.Identify and troubleshoot issues that may impact IT services related to digital solutions, working with cross-functional teams to resolve issues promptly and effectively.Identify and troubleshoot issues that may impact IT services related to digital solutions, working with cross-functional teams to resolve issues promptly and effectively.Identify and troubleshoot issues that may impact IT services related to digital solutions, working with cross-functional teams to resolve issues promptly and effectively.Support sales, service teams and end-users by providing prompt and effective assistance for incidents and escalated issues, ensuring all cases are resolved to customer satisfaction.Support sales, service teams and end-users by providing prompt and effective assistance for incidents and escalated issues, ensuring all cases are resolved to customer satisfaction.Support sales, service teams and end-users by providing prompt and effective assistance for incidents and escalated issues, ensuring all cases are resolved to customer satisfaction.Support sales, service teams and end-users by providing prompt and effective assistance for incidents and escalated issues, ensuring all cases are resolved to customer satisfaction.Support sales, service teams and end-users by providing prompt and effective assistance for incidents and escalated issues, ensuring all cases are resolved to customer satisfaction.Support sales, service teams and end-users by providing prompt and effective assistance for incidents and escalated issues, ensuring all cases are resolved to customer satisfaction.Support sales, service teams and end-users by providing prompt and effective assistance for incidents and escalated issues, ensuring all cases are resolved to customer satisfaction.Review customer specifications and requirements during the sales process, providing relevant technical support and addressing any issues that may arise. Review customer specifications and requirements during the sales process, providing relevant technical support and addressing any issues that may arise. Review customer specifications and requirements during the sales process, providing relevant technical support and addressing any issues that may arise. Review customer specifications and requirements during the sales process, providing relevant technical support and addressing any issues that may arise. Review customer specifications and requirements during the sales process, providing relevant technical support and addressing any issues that may arise. Review customer specifications and requirements during the sales process, providing relevant technical support and addressing any issues that may arise. Review customer specifications and requirements during the sales process, providing relevant technical support and addressing any issues that may arise.Contribute to continuous improvement efforts by creating appropriate documentation, tools, and scripts as needed to enhance the execution of technical activities.Contribute to continuous improvement efforts by creating appropriate documentation, tools, and scripts as needed to enhance the execution of technical activities.Contribute to continuous improvement efforts by creating appropriate documentation, tools, and scripts as needed to enhance the execution of technical activities.Contribute to continuous improvement efforts by creating appropriate documentation, tools, and scripts as needed to enhance the execution of technical activities.Contribute to continuous improvement efforts by creating appropriate documentation, tools, and scripts as needed to enhance the execution of technical activities.Contribute to continuous improvement efforts by creating appropriate documentation, tools, and scripts as needed to enhance the execution of technical activities.Contribute to continuous improvement efforts by creating appropriate documentation, tools, and scripts as needed to enhance the execution of technical activities.Collaborate with teammates, solution owners, and digital development teams for technical deep dives as needed.Collaborate with teammates, solution owners, and digital development teams for technical deep dives as needed.Collaborate with teammates, solution owners, and digital development teams for technical deep dives as needed.Collaborate with teammates, solution owners, and digital development teams for technical deep dives as needed.Collaborate with teammates, solution owners, and digital development teams for technical deep dives as needed.Collaborate with teammates, solution owners, and digital development teams for technical deep dives as needed.Collaborate with teammates, solution owners, and digital development teams for technical deep dives as needed.Your background: Your background: Your background: Your background: Your backgroundYour background:We imagine that you have: We imagine that you have: We imagine that you have: We imagine that you have: We imagine that you have:Bachelor's Degree in technical or engineering field (electronic, mechanical, or hydraulic preferred).
Knowledge of electronic, remote control systems (i.e. SCADA, etc.).
Experience from implementation of customer support processes including training, hypercare, team development etc.
Fluent in English and high level of communication.
Analytical approach to technical topics.
Strong customer service focus, sense of urgency to meet or exceed customer expectations and achieve daily commitments.
Ability to manage multiple projects and work with a high degree of accuracy to meet customer requirements.
Takes a holistic view of situations to provide the best creative solution for the customer and Grundfos; explores alternative options effectively and timely Bachelor's Degree in technical or engineering field (electronic, mechanical, or hydraulic preferred).Bachelor's Degree in technical or engineering field (electronic, mechanical, or hydraulic preferred).Bachelor's Degree in technical or engineering field (electronic, mechanical, or hydraulic preferred).Bachelor's Degree in technical or engineering field (electronic, mechanical, or hydraulic preferred).Bachelor's Degree in technical or engineering field (electronic, mechanical, or hydraulic preferred).Bachelor's Degree in technical or engineering field (electronic, mechanical, or hydraulic preferred).Bachelor's Degree in technical or engineering field (electronic, mechanical, or hydraulic preferred).Knowledge of electronic, remote control systems (i.e. SCADA, etc.).Knowledge of electronic, remote control systems (i.e. SCADA, etc.).Knowledge of electronic, remote control systems (i.e. SCADA, etc.).Knowledge of electronic, remote control systems (i.e. SCADA, etc.).Knowledge of electronic, remote control systems (i.e. SCADA, etc.).Knowledge of electronic, remote control systems (i.e. SCADA, etc.).Knowledge of electronic, remote control systems (i.e. SCADA, etc.).Experience from implementation of customer support processes including training, hypercare, team development etc.Experience from implementation of customer support processes including training, hypercare, team development etc.Experience from implementation of customer support processes including training, hypercare, team development etc.Experience from implementation of customer support processes including training, hypercare, team development etc.Experience from implementation of customer support processes including training, hypercare, team development etc.Experience from implementation of customer support processes including training, hypercare, team development etc.Fluent in English and high level of communication.Fluent in English and high level of communication.Fluent in English and high level of communication.Fluent in English and high level of communication.Fluent in English and high level of communication.Fluent in English and high level of communication.Fluent in English and high level of communication.Analytical approach to technical topics. Analytical approach to technical topics. Analytical approach to technical topics. Analytical approach to technical topics. Analytical approach to technical topics. Analytical approach to technical topics. Analytical approach to technical topics.Strong customer service focus, sense of urgency to meet or exceed customer expectations and achieve daily commitments.Strong customer service focus, sense of urgency to meet or exceed customer expectations and achieve daily commitments.Strong customer service focus, sense of urgency to meet or exceed customer expectations and achieve daily commitments.Strong customer service focus, sense of urgency to meet or exceed customer expectations and achieve daily commitments.Strong customer service focus, sense of urgency to meet or exceed customer expectations and achieve daily commitments.Strong customer service focus, sense of urgency to meet or exceed customer expectations and achieve daily commitments.Strong customer service focus, sense of urgency to meet or exceed customer expectations and achieve daily commitments.Ability to manage multiple projects and work with a high degree of accuracy to meet customer requirements.Ability to manage multiple projects and work with a high degree of accuracy to meet customer requirements.Ability to manage multiple projects and work with a high degree of accuracy to meet customer requirements.Ability to manage multiple projects and work with a high degree of accuracy to meet customer requirements.Ability to manage multiple projects and work with a high degree of accuracy to meet customer requirements.Ability to manage multiple projects and work with a high degree of accuracy to meet customer requirements.Ability to manage multiple projects and work with a high degree of accuracy to meet customer requirements.Takes a holistic view of situations to provide the best creative solution for the customer and Grundfos; explores alternative options effectively and timely Takes a holistic view of situations to provide the best creative solution for the customer and Grundfos; explores alternative options effectively and timely Takes a holistic view of situations to provide the best creative solution for the customer and Grundfos; explores alternative options effectively and timely Takes a holistic view of situations to provide the best creative solution for the customer and Grundfos; explores alternative options effectively and timely Takes a holistic view of situations to provide the best creative solution for the customer and Grundfos; explores alternative options effectively and timely Takes a holistic view of situations to provide the best creative solution for the customer and Grundfos; explores alternative options effectively and timely Takes a holistic view of situations to provide the best creative solution for the customer and Grundfos; explores alternative options effectively and timely What’s in it for you? What’s in it for you? What’s in it for you? What’s in it for you? What’s in it for you? What’s in it for you? What’s in it for you? What’s in it for you?Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environmentguided bysix core valuessix core valuessix core values..In addition, your day-to-day benefits include:In addition, your day-to-day benefits include:In addition, your day-to-day benefits include:In addition, your day-to-day benefits include:In addition, your day-to-day benefits include:In addition, your day-to-day benefits include:In addition, your day-to-day benefits include:In addition, your day-to-day benefits include:In addition, your day-to-day benefits include:If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice.
Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
Access to the modern Grundfos Academy to pursue further both personal and professional development.
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. Ifyou’ll be workingfromyour home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices whereyou can engage, learn, and have fun with colleagues. you can engage, learn, and have fun with colleagues. you can engage, learn, and have fun with colleagues. you can engage, learn, and have fun with colleagues.On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice. On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice. On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice. On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice. On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice.Annual bonuses, health insurance, parental support, internal well-being consultants and programmesAnnual bonuses, health insurance, parental support, internal well-being consultants and programmesAnnual bonuses, health insurance, parental support, internal well-being consultants and programmesAnnual bonuses, health insurance, parental support, internal well-being consultants and programmesAnnual bonuses, health insurance, parental support, internal well-being consultants and programmesAccess to the modern Grundfos Academy to pursue further both personal and professional development.Access to the modern Grundfos Academy to pursue further both personal and professional development.Access to the modern Grundfos Academy to pursue further both personal and professional development.Access to the modern Grundfos Academy to pursue further both personal and professional development.Access to the modern Grundfos Academy to pursue further both personal and professional development.Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.Do you want to learn more? Do you want to learn more? Do you want to learn more? Do you want to learn more? Do you want to learn more? Do you want to learn more? Do you want to learn more? Do you want to learn more?If you have questions or would like to know more about this position, please contact Recruiter Sophie Cochet at [email protected] you have questions or would like to know more about this position, please contact Recruiter Sophie Cochet at [email protected] you have questions or would like to know more about this position, please contact Recruiter Sophie Cochet at [email protected] you have questions or would like to know more about this position, please contact Recruiter Sophie Cochet at [email protected] you have questions or would like to know more about this position, please contact Recruiter Sophie Cochet at [email protected] you have questions or would like to know more about this position, please contact Recruiter Sophie Cochet [email protected]@Grundfos.com.If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”.To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our peopleTo dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our peopleTo dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our peopleTo dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our peopleTo dig deeper into the Grundfos universe, follow us onLinkedInLinkedInLinkedInLinkedInLinkedInorYoutubeYoutubeYoutubeYoutubeYoutube, and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our peopleMeet our peopleWe look forward to hearing from you.We look forward to hearing from you.We look forward to hearing from you.We look forward to hearing from you.We look forward to hearing from you.We look forward to hearing from you.We look forward to hearing from you.