Specialist, Global Retail Academy & Services

Join [xxxxx]’s Global Retail Excellence team and help shape the future of retail capability building worldwide.

[xxxxx] is on a mission to deliver a world‑class, personalized customer experience across all touchpoints. The Global Retail Academy is at the heart of this ambition—equipping our retail teams with future‑ready skills, elevating frontline performance, and fostering long‑term growth within [xxxxx].

What You’ll Do

As a Global Retail Training Specialist, you will:

• Design and develop high‑quality learning content and assets, including e‑learning, classroom materials, facilitator guides, videos, tools, and blended learning solutions.
  
  

• Apply instructional design principles to ensure training is interactive, learner‑centric, and aligned with clear learning objectives.
  
  

• Manage multiple project roadmaps simultaneously, prioritizing effectively to meet deadlines.
  
  

• Bring strong retail insights into the training creation process, ensuring content supports frontline needs and global business priorities.
  
  

• Collaborate with internal stakeholders across clusters, HR, Communications, Global Retail Excellence, VM, Merchandising, C&I, D&T, and more.
  
  

• Partner with external training agencies, content providers, and event partners.
  
  

• Use data, KPIs, and feedback mechanisms to assess commercial impact and drive continuous improvement of training initiatives.
  
  

• Conduct training needs analyses and provide insights to retail leaders, encouraging a culture of continuous capability development.
  
  

• Communicate findings and recommendations clearly, including preparation of presentations for senior stakeholders.
  
  

• Stay current on industry trends and propose innovative ways to enhance learning experiences.
  
  

What We’re Looking For

• Experience in instructional design, training development, or similar roles—ideally within retail.
  
  

• Solid understanding of retail operations, customer experience, and frontline capability needs.
  
  

• Proficiency with authoring tools (e.g., Storyline, Rise) and learning management systems.
  
  

• Strong understanding of adult learning principles, digital learning, and blended learning approaches.
  
  

• Analytical mindset with the ability to translate performance data into actionable insights.
  
  

• Excellent communication and project management skills.
  
  

• Relevant degree or equivalent practical experience.
  
  

• Fluent in English; additional languages are a plus.
  
  

Key Skills

• Proactive, learner-centric approach with strong attention to detail.
  
  

• Ability to work independently while collaborating across diverse teams.
  
  

• Strong organizational and prioritization capabilities in a fast-paced environment.
  
  

• Analytical problem‑solving skills.
  
  

• Clear and confident communication and facilitation skills.
  
  

• Creativity, adaptability, and a willingness to suggest new ideas.
  
  

Additional information

• Global Career Band 5B
  
  

Did we get your attention?
If you see yourself in the position and would like to become a part of [xxxxx]’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.

You can also read more about [xxxxx] on our corporate site www.[xxxxx]group.com.

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true [xxxxx] experience to anyone who works here or comes to visit.

About [xxxxx]

[xxxxx] is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. [xxxxx] jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, [xxxxx] employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. [xxxxx] is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. [xxxxx] is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, [xxxxx] is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.