We are looking for an experienced ITIL ServiceNow Catalog Manager who can take full ownership of the ServiceNow Service Catalog and act as a strong customer‑facing role across operations, development, and transitions. You will be a central key person responsible for ensuring that the Service Catalog is ITIL‑anchored, business‑oriented, and delivers a high user experience – from design and customer dialogue to testing, transition, and stable operations.
The position is based at one of our three Nordic locations: Ballerup, Drammen, or Malmö, and you will be part of a Nordic team.
Note: The position requires that you obtain national security clearance.
Responsibilities
Ownership of the ServiceNow Service Catalog
Ensure that Catalog Items are ITIL‑compliant and governed
Drive and facilitate customer meetings and workshops
Plan and actively participate in transitions from project to operations
Ensure customer testing (UAT) of Catalog Items before production release
Close collaboration with process Owners, ServiceNow Developers, Delivery Teams and Project Managers.
Ensure correct configuration and functionality of:
Request Management (REQ / RITM / TASK)
Flows / workflows
Approvals, SLAs, and notifications
We expect that you:
Have in‑depth knowledge of ITIL (preferably ITIL 4) and documented experience with ServiceNow ITSM
Have a minimum of 3–5 years of experience with Service Catalog and Request Management
Are comfortable taking the lead in customer‑facing situations
Can drive dialogue, expectation alignment, and decision‑making
Are used to working in a structured manner in transition and change initiatives
Can translate complex requirements into clear solutions and messages
Have participated in larger ServiceNow transitions or transformations
Have worked in enterprise environments with governance and compliance
Have experience presenting at both tactical and strategic levels
Are fluent in Danish, Norwegian or Swedish, as well as English, both written and spoken
We offer
A central and visible role with significant influence
Close collaboration with customers and the business
A mature ServiceNow environment with a focus on quality and structure
The opportunity to shape catalog and process maturity
About [xxxxx] Managed Services We are experts in IT operations and help our customers free up resources and increase efficiency. We deliver high‑quality operational services in customer data centers, in Public Cloud, or in [xxxxx] Cloud. [xxxxx] Managed Services is represented in five countries with more than 1,500 employees and 24/7 operations.
Contact and application If you have questions about the position, you are welcome to contact: Jutta Kejser at jutta.kejser@[xxxxx].dk
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Jobbet er oprettet på vores service den 10.3.2026, men kan have været deaktiveret og genaktiveret igen.
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