Head of Customer Journey Technology

As Head of Customer Journey Technology, you hold the overall leadership responsibility for one of [xxxxx]’ most strategically important technology teams. You will build, lead and develop a high-performing product team, delivering scalable, robust and future-proof solutions that support a rapidly growing customer business.As Head of Customer Journey Technology, you hold the overall leadership responsibility for one of [xxxxx]’ most strategically important technology teams. You will build, lead and develop a high-performing product team, delivering scalable, robust and future-proof solutions that support a rapidly growing customer business.More concretely, your key responsibilities include:More concretely, your key responsibilities include:

leading and continuously developing a cross-functional product team with full people responsibility

fostering psychological safety and high team performance

ensuring the right engineering capabilities and clear technical ownership to enable fast, reliable delivery

driving team maturity across engineering practices, architecture, quality and delivery flow

partnering closely with the Product Manager to align business value, product direction and technical execution

leading and continuously developing a cross-functional product team with full people responsibility

leading and continuously developing a cross-functional product team with full people responsibilityleading and continuously developing a cross-functional product team with full people responsibilityfostering psychological safety and high team performance

fostering psychological safety and high team performancefostering psychological safety and high team performanceensuring the right engineering capabilities and clear technical ownership to enable fast, reliable delivery

ensuring the right engineering capabilities and clear technical ownership to enable fast, reliable deliveryensuring the right engineering capabilities and clear technical ownership to enable fast, reliable deliverydriving team maturity across engineering practices, architecture, quality and delivery flow

driving team maturity across engineering practices, architecture, quality and delivery flowdriving team maturity across engineering practices, architecture, quality and delivery flowpartnering closely with the Product Manager to align business value, product direction and technical execution

partnering closely with the Product Manager to align business value, product direction and technical executionpartnering closely with the Product Manager to align business value, product direction and technical executionYou will lead a team of 12 dedicated tech colleagues responsible for customer onboarding, customer data and advanced settlement workflows across assets, markets and commercial services.You will lead a team of 12 dedicated tech colleagues responsible for customer onboarding, customer data and advanced settlement workflows across assets, markets and commercial services.We are a highly skilled, cross-functional product team with software and data engineers, a product designer as well as a solution architect. We work in a mature product setup with strong autonomy, clear governance and a steady focus on collaboration, learning and continuous improvement.We are a highly skilled, cross-functional product team with software and data engineers, a product designer as well as a solution architect. We work in a mature product setup with strong autonomy, clear governance and a steady focus on collaboration, learning and continuous improvement.As you will be working at the intersection of technology, product and business, we imagine you are motivated by leading and developing people, creating high-performance teams and enabling others to succeed. You are comfortable setting direction, building trust and navigating complexity across technical and commercial stakeholders.As you will be working at the intersection of technology, product and business, we imagine you are motivated by leading and developing people, creating high-performance teams and enabling others to succeed. You are comfortable setting direction, building trust and navigating complexity across technical and commercial stakeholders.We expect you to lead with clarity and to understand how strong collaboration, role clarity and psychological safety create sustainable results. More specifically, we are looking for someone who:We expect you to lead with clarity and to understand how strong collaboration, role clarity and psychological safety create sustainable results. More specifically, we are looking for someone who:

has solid experience and a proven track record as a tech leader in a product organisation

is experienced in working with complex business domains, e.g. customer data, asset management, settlements, or financial processes

thrives in a product-oriented organisation where technology and business work closely together

is curious about emerging technologies and actively explores AI-driven and agent-based approaches

has solid experience and a proven track record as a tech leader in a product organisation

has solid experience and a proven track record as a tech leader in a product organisationhas solid experience and a proven track record as a tech leader in a product organisationis experienced in working with complex business domains, e.g. customer data, asset management, settlements, or financial processes

is experienced in working with complex business domains, e.g. customer data, asset management, settlements, or financial processesis experienced in working with complex business domains, e.g. customer data, asset management, settlements, or financial processesthrives in a product-oriented organisation where technology and business work closely together

thrives in a product-oriented organisation where technology and business work closely togetherthrives in a product-oriented organisation where technology and business work closely togetheris curious about emerging technologies and actively explores AI-driven and agent-based approaches

is curious about emerging technologies and actively explores AI-driven and agent-based approachesis curious about emerging technologies and actively explores AI-driven and agent-based approachesYou can read more about our recruitment process here. Please note that if you are an international candidate, we will reimburse travel expenses in connection with potential interviews and support you with the relocation process.hereWe're a tech-driven energy trading company present in +40 markets across five continents. Our +600 people are driven by a need to constantly better things. If you are too, we could very well be the right place for you. You'll join a collective of thinkers and doers. Aspiring chefs, runners, parents, beekeepers, gamers – the list goes on. We're highly specialised experts within our fields. But it’s actually our diversity of ideas we’re most proud of, which is why we continuously work on strengthening an inclusive culture where diverse teams thrive.Our organisation is flat with an open-door policy. We expect you to care. About your work. About your own and your colleagues’ collective successes. And about the difference we make at [xxxxx]. Together with our parent company Equinor, we have the vision and strength to accelerate the energy transition and make an impact. Like no other.We've recently moved to our brand-new headquarters in Aarhus, Akson, located in Sydhavnskvarteret – a vibrant district where business meets culture. In this urban oasis, we enjoy state-of-the-art facilities – including our own barista coffee shop, modern fitness facilities and breathtaking views that make every day at the office even sweeter.Luckily, we often have lots of other interesting positions available that might prove to be a better match.