Service Delivery Manager
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Bagsværd
Cloud and Corporate Infrastructure, Global IT Operations Bagsværd Novo Nordisk is rapidly changing, and we are at the forefront of a successful digital transformation. As we continue to mature our Global Infrastructure Operations, we are investing in digital solutions across all areas to meet the increasing demand for better and stable infrastructure. Within the Corporate Infrastructure department, our strategic focus in Cloud and Corporate Infrastructure (C&CI) is to ensure stable infrastructure operations while continuously developing and modernizing our infrastructure. Therefore, we are seeking a Service Delivery Manager who is passionate about driving change and wants to join us in this exciting journey.
The position – Service Delivery Manager
In Cloud and Corporate infrastructure, we are looking for a skilled Service Delivery Manager for our IT Infrastructure area to help enable the digital transformation of Novo Nordisk. As Service Delivery Manager your key responsibilities will be to ensure ITSM processes are efficient and correctly executed and also ensure reporting of SLAS and Vendor KPIs with corrective actions. The Service Delivery Manager acts as an escalation point during business hours, orchestrating the resolution of incidents on behalf of the Product Owner and ensuring the right stakeholders are involved. We are looking for the right candidates with the ability to operate and provide service, with a helicopter perspective as well as on a detailed technical level. Your qualifications Bachelor's degree in Information Technology, Computer Science or related field. 5+ years of experience in IT Operations, managing large and complex projects/deliveries in roles such as Project Manager, Service Delivery Lead, or Service Manager. Strong background in IT Services, with expertise in ITIL Service Design and Service Operations. ITIL Certification at the Service Manager Level is preferred. Experience using ITSM tools, with knowledge of ServiceNow preferred. Experience interacting with senior management, external Service Delivery leads, or relationship management. Excellent communication, cooperation, and coordination skills. Flexibility to use your competencies across other services to upskill the team. Constructive attitude and solution-oriented approach, with the ability to work proactively in a complex and busy environment. Good stakeholder management skills, conflict resolution abilities, relationship building, and cultural awareness. Proficient in written and spoken English, which is our corporate language.
The department – Cloud and Corporate Infrastructure
The role is situated within the Cloud and Corporate Infrastructure (C&CI) team, an integral part of Global IT Operations (GITO). This department boasts over 400 employees dispersed across 25+ countries, and is responsible for managing our Cloud and Infrastructure Services, Operations, IT Support, Major Incident Management, and Digital Workplace Services. Within C&CI, we have a team of 100+ individuals in 10+ product teams, consisting of both dedicated employees and skilled externals. With a strong emphasis on collaboration and teamwork, we operate in a truly global environment with colleagues from around the world. Our team is accountable for all Novo Nordisk Cloud (Private and Public) and Corporate Infrastructure (Network, Connectivity, and Hybrid Platforms) Services on a global scale. The position is based in Bagsværd, Denmark. Some business travels can occur, approximately 7-10 days per year. Contact If you want to know more, please reach out to VP Aleandro Carniel on +45 30752540 Deadline Please apply before April 7th, however, please note that interviews will be conducted continuously. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We recognize the importance of core IT capabilities within infrastructure, network, cloud, integration, data management, and platforms to enable the change, digitization, and future growth of our business. We invest in both personal and professional development and through successful deliveries, a learning mindset, and exposure to senior management you will find that Global IT offers highly attractive career opportunities. We provide a fun, healthy, and engaging working environment that supports you in being a whole person with a sustainable work/life balance. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
The position – Service Delivery Manager
In Cloud and Corporate infrastructure, we are looking for a skilled Service Delivery Manager for our IT Infrastructure area to help enable the digital transformation of Novo Nordisk. As Service Delivery Manager your key responsibilities will be to ensure ITSM processes are efficient and correctly executed and also ensure reporting of SLAS and Vendor KPIs with corrective actions. The Service Delivery Manager acts as an escalation point during business hours, orchestrating the resolution of incidents on behalf of the Product Owner and ensuring the right stakeholders are involved. We are looking for the right candidates with the ability to operate and provide service, with a helicopter perspective as well as on a detailed technical level. Your qualifications
The department – Cloud and Corporate Infrastructure
The role is situated within the Cloud and Corporate Infrastructure (C&CI) team, an integral part of Global IT Operations (GITO). This department boasts over 400 employees dispersed across 25+ countries, and is responsible for managing our Cloud and Infrastructure Services, Operations, IT Support, Major Incident Management, and Digital Workplace Services. Within C&CI, we have a team of 100+ individuals in 10+ product teams, consisting of both dedicated employees and skilled externals. With a strong emphasis on collaboration and teamwork, we operate in a truly global environment with colleagues from around the world. Our team is accountable for all Novo Nordisk Cloud (Private and Public) and Corporate Infrastructure (Network, Connectivity, and Hybrid Platforms) Services on a global scale. The position is based in Bagsværd, Denmark. Some business travels can occur, approximately 7-10 days per year. Contact If you want to know more, please reach out to VP Aleandro Carniel on +45 30752540 Deadline Please apply before April 7th, however, please note that interviews will be conducted continuously. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We recognize the importance of core IT capabilities within infrastructure, network, cloud, integration, data management, and platforms to enable the change, digitization, and future growth of our business. We invest in both personal and professional development and through successful deliveries, a learning mindset, and exposure to senior management you will find that Global IT offers highly attractive career opportunities. We provide a fun, healthy, and engaging working environment that supports you in being a whole person with a sustainable work/life balance. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 17.3.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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