Manager for Customer Complaint Center Operations

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Are you passionate about leading and inspiring people? Are you analytical and thrive in a high impact collaborative environment? Do you enjoy handling cases impacting both patients and business? If so, you may be the Manager we are looking for. The Position You will be overall responsible for the complaint handling across CCC Operations on specific products as well as have specific managerial focus areas, that you drive across the area, e.g., training/onboarding, performance metrics or new product entry. You will report directly into the director of Customer Complaint Operations. Key to success in the job is your ability to motivate and develop the employees as well as to optimize key processes and drive timely, professional and high quality customer complaint handling. Your major stakeholders are our global network of investigators, manufacturing sites and affiliates worldwide, as well as our sister departments in CCC Support and NN upper management. As the departments and organizational structure is new, you will have significant opportunity for influencing e.g., how we work together and also the tasks and responsibilities in your own manager position. At the Customer Complaint Center, we focus on continuous improvement in order to drive our organization towards more agile and automated processes. So, you must be able to foster innovation and initiate, as well as drive, projects within the team and especially cross-functionally. Qualifications To succeed in this role, you have:
  • Master’s Degree in pharmaceutical sciences, engineering, or a related discipline
  • Min. 2-3 years of management experience
  • Solid experience with quality and/or production processes
  • Experience from a Good x Practice ( GxP) environment is an advantage
  • Fluent English skills (a must).
    • As a person you are analytical, structured, and able to communicate in a clear and professional manner to all levels and across cultures. You are a team player who thrives in a dynamic environment and is good at establishing contact and nurturing collaboration . You have a strong quality mindset and preferably a thorough knowledge of Novo Nordisk’s organization and product portfolio. About the Department In Customer Complaints Center Operations, we are the ‘voice of the patient’; recording, investigating, and responding to customer complaints globally for both marketed and clinical products. We are currently reorganizing and expanding our organization with two new departments. Today, we are more than 70 colleagues Denmark and India and are part of the Novo Nordisk Quality organization. Working at Novo Nordisk We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease. Contact For further information, please contact Director Eva Langetoft at +45 3075 2202. Deadline Apply before September, 15 2023 You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


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    Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

    Arbejdsstedet er beliggende i Bagsværd.

    Jobbet er oprettet på vores service den 1.9.2023, men kan have været deaktiveret og genaktiveret igen.

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