Problem Manager
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Skanderborg
Are you motivated by uncovering new improvement opportunities and solving complex challenges? Do you like to gather new knowledge and delve into the nuances of solutions? Would you like to solve some of the complex issues across technologies and business units within a rapidly developing and green company?
Become a part of our Solution and Service Delivery department
is a Danish technology company and a world-leading supplier of intelligent metering solutions. We experience a significant demand for our products, solutions, and services, and we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption.
With a direct reference to the Head of Global Incident Management, you will become a part of our Global Incident Management team that oversees all the incidents reported from our customers all over the world. The team consists of 9 dedicated colleagues who act both as troubleshooters and gateways to the organization. We are a team characterized by a shared passion for technical solutions and celebrate the discovery of new ways of problem-solving. In addition, you will become part of a highly collaborative department where we take a team-based approach to solving our tasks.
A job with focus on problem-solving across technologies and business units
As our new Problem Manager, you will leverage your technical expertise in infrastructure, systems, and applications to proactively identify and resolve issues within solutions. You will play a pivotal role in conducting Root Cause Analysis (RCA) investigations, translating findings into actionable insights to prevent recurrence, and enhancing continuous improvement initiatives. While collaborating closely with the Knowledge Management team, you'll craft informative articles that distill critical information, insights, and best practices.
More specifically, you will be responsible for:
Personality matters
As a person, you are a proactive initiator focused on troubleshooting and solving problems, and you hold a high regard for the process of solving complex tasks. You have a critical yet creative approach to problem solving which provides you with the ability to find the solution hidden in the details. You thrive in the dynamic interplay of independent problem-solving and collaborative teamwork, while you seamlessly lead cross-functional teams through challenges. Continuous improvement is second nature to you, and you’re always seeking ways to optimize processes and anticipate future issues.
We imagine that you have worked in a similar role with hands-on experience with project management and RCA. Moreover, you have a strong understanding of ITIL and corporate processes, providing you with the ability to navigate in industry-standard frameworks, best practices as well as IT infrastructure landscapes. It is considered an advantage if you have experience in IT Operations organization, and working with Microsoft Azure.
It is a requirement that you master English at a high level – both orally and written. Danish is considered an advantage.
We offer more than just a job
We offer an exciting and versatile position with professional challenges in a dynamic team, where we continuously work towards streamlining our efforts and you will have the opportunity to leave your mark on the processes and tools used in our daily work. In addition, you will be in a highly collaborative department where we take a team approach to solving our tasks. You will become a part of a dedicated team, where processes and continuous improvement are keywords.
We offer flexible working hours and numerous employee benefits, including a healthy canteen, free fruit, fitness facilities, an in-house dental clinic, a hairdresser, and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of ?
Please submit your application by using the link below. Applications are reviewed continuously, and you can expect a response within six weeks.
The job will take place at 's headquarters located in Stilling near Aarhus.
If you have any questions about the position, please contact the Head of Global Incident Management, Rasmus Bertram by phone number: +.
About
develops, produces, and sells smart energy and water meters, relating reading systems, data analysis tools, and services to utilities and other users worldwide. Through our leadership, expertise, and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for how we act, and we are committed to reducing waste to secure clean water and energy for a maximum number of people.
has over 1.700 employees in more than 20 countries with headquarters in Denmark. has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about on our website where you can also see our annual report as well as our sustainability report. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of our Solution and Service Delivery department
is a Danish technology company and a world-leading supplier of intelligent metering solutions. We experience a significant demand for our products, solutions, and services, and we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption.
With a direct reference to the Head of Global Incident Management, you will become a part of our Global Incident Management team that oversees all the incidents reported from our customers all over the world. The team consists of 9 dedicated colleagues who act both as troubleshooters and gateways to the organization. We are a team characterized by a shared passion for technical solutions and celebrate the discovery of new ways of problem-solving. In addition, you will become part of a highly collaborative department where we take a team-based approach to solving our tasks.
A job with focus on problem-solving across technologies and business units
As our new Problem Manager, you will leverage your technical expertise in infrastructure, systems, and applications to proactively identify and resolve issues within solutions. You will play a pivotal role in conducting Root Cause Analysis (RCA) investigations, translating findings into actionable insights to prevent recurrence, and enhancing continuous improvement initiatives. While collaborating closely with the Knowledge Management team, you'll craft informative articles that distill critical information, insights, and best practices.
More specifically, you will be responsible for:
- Identifying and solving issues within solutions, and leveraging the knowledge to implement corrective actions
- Conducting trend analyses to identify emerging patterns and areas of improvement
- Documenting incidents and problem-resolution activities to facilitate knowledge-sharing and increase process transparency
- Facilitating a global mindset by sharing valuable insights and learnings with colleagues around the world
Personality matters
As a person, you are a proactive initiator focused on troubleshooting and solving problems, and you hold a high regard for the process of solving complex tasks. You have a critical yet creative approach to problem solving which provides you with the ability to find the solution hidden in the details. You thrive in the dynamic interplay of independent problem-solving and collaborative teamwork, while you seamlessly lead cross-functional teams through challenges. Continuous improvement is second nature to you, and you’re always seeking ways to optimize processes and anticipate future issues.
We imagine that you have worked in a similar role with hands-on experience with project management and RCA. Moreover, you have a strong understanding of ITIL and corporate processes, providing you with the ability to navigate in industry-standard frameworks, best practices as well as IT infrastructure landscapes. It is considered an advantage if you have experience in IT Operations organization, and working with Microsoft Azure.
It is a requirement that you master English at a high level – both orally and written. Danish is considered an advantage.
We offer more than just a job
We offer an exciting and versatile position with professional challenges in a dynamic team, where we continuously work towards streamlining our efforts and you will have the opportunity to leave your mark on the processes and tools used in our daily work. In addition, you will be in a highly collaborative department where we take a team approach to solving our tasks. You will become a part of a dedicated team, where processes and continuous improvement are keywords.
We offer flexible working hours and numerous employee benefits, including a healthy canteen, free fruit, fitness facilities, an in-house dental clinic, a hairdresser, and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of ?
Please submit your application by using the link below. Applications are reviewed continuously, and you can expect a response within six weeks.
The job will take place at 's headquarters located in Stilling near Aarhus.
If you have any questions about the position, please contact the Head of Global Incident Management, Rasmus Bertram by phone number: +.
About
develops, produces, and sells smart energy and water meters, relating reading systems, data analysis tools, and services to utilities and other users worldwide. Through our leadership, expertise, and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for how we act, and we are committed to reducing waste to secure clean water and energy for a maximum number of people.
has over 1.700 employees in more than 20 countries with headquarters in Denmark. has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about on our website where you can also see our annual report as well as our sustainability report. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 20.2.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Skanderborg
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Statistik over udbudte jobs som øvrige i Skanderborg
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Se flere statistikker her:
Statistik over udbudte øvrige over tid
| Dato | Alle jobs som øvrige |
|---|---|
| 26. april 2024 | 24 |
| 25. april 2024 | 22 |
| 24. april 2024 | 21 |
| 23. april 2024 | 21 |
| 22. april 2024 | 21 |
| 21. april 2024 | 21 |
| 20. april 2024 | 22 |
| 19. april 2024 | 23 |
| 18. april 2024 | 24 |
| 17. april 2024 | 23 |
| 16. april 2024 | 23 |
| 15. april 2024 | 25 |
| 14. april 2024 | 25 |
| 13. april 2024 | 26 |
| 12. april 2024 | 25 |
| 11. april 2024 | 26 |
| 10. april 2024 | 26 |
| 9. april 2024 | 24 |
| 8. april 2024 | 23 |
| 7. april 2024 | 22 |
| 6. april 2024 | 22 |
| 5. april 2024 | 22 |
| 4. april 2024 | 22 |
| 3. april 2024 | 21 |
| 2. april 2024 | 21 |
| 1. april 2024 | 21 |
| 31. marts 2024 | 20 |
| 30. marts 2024 | 20 |
| 29. marts 2024 | 20 |
| 28. marts 2024 | 19 |
| 27. marts 2024 | 20 |