Senior Service Designer, Copenhagen

Job ID: 16765

Are you a passionate designer looking to have an impact on the financial experience of 11 million customers across the Nordics? If yes, then you’ll fit right in!
Nordea’s Customer Experience & Design team is rapidly growing, and we are looking for a Senior Service Designer to strengthen the Business Banking design team. This is a chance for you who love tough problems and want to help to shape the next generation digital customer experience.
Working with highly trained and international teams in a fast-paced agile environment you’ll play a part in making us digitally native. Designing top-notch banking solutions to serve our customers’ continuously evolving needs is what excites you.
In Nordea, you will get the opportunity to apply your creative skillset to a variety of digital challenges, and bring the customer experience strategy to life across four countries.
Read on if you are ready to embark on a learning journey that will lead the way and push the limits in transforming the future of banking.
About this opportunity
Welcome to Nordea’s Designer Community. The broader team of 60+ designers is located across the Nordics, but you’ll work day to day with a small team in Copenhagen that includes all talent - Content, Service, Research, UX, and UI Designers - necessary to shape the future of business banking.
Inside Nordea, we add value by working at the forefront of intuitive, innovative, and efficient services that enable our customers to bank with confidence. We strive to learn and understand our users’ needs, behaviours, and emotions that inform product strategy and design decisions.
On a daily basis, you will work with stakeholders, subject matter experts, and designers to weave together the business, customer and technical vision into inspiring solutions that excite both our customers and colleagues.
You will be a key part of cross-functional, agile delivery teams tasked with designing solutions for complex customer needs in mobile and responsive web platforms.
What you’ll do in this role:
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
We are looking for someone that is curious, continually looking for ways to grow their design skills, to work with our product development teams, to think critically about what we’re doing and how to improve the customer interactions through empathy.
To succeed in this role, we believe that you:
Preferred experience and background:
If this sounds like you, get in touch!
Next steps

Submit your application no later than 17/04/2023. For more information, you’re welcome to contact Ayla Newhouse at [email protected]

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.