Support & Application Engineer at G.R.A.S

Would you like to help and support a global network of customers and distributors? Do you thrive on providing top-notch technical assistance to major brands worldwide?

In the position as Support & Application Engineer you will join a team of support professionals located in Denmark, UK, and the USA. Your working hours will align with the standard working hours in Denmark, and you will have the opportunity to work from the office in Holte or from your home office - ensuring that customers receive the necessary assistance with their inquiries.

In the position you will refer to Ole Theilgaard, Director of Support and Application, who along with the rest of the team, looks forward to welcoming their new colleague.

You are a person driven by:

• Providing state-of-the-art support to customers and partners.
• Establishing strong relationships with customers and partners.
• Being part of a highly technology-driven organization with a focus on audio and acoustics.

You love to share your technical knowledge and…

• On a day to day basic solve incoming enquiries (often by mail) from customers and partners.
• Collaborate closely with our marketing team to create new technical literature, such as application notes and technical guides.
• Participate in technical courses for customers and partners.
• Conduct customer visits primarily in coordination with the sales organization.
• Participating in exhibitions and technical conferences in close coordination with the sales organization.
• Developing training materials.

During the week, you will have two to three fixed support days, where you will be responsible for assisting customers with their challenges. The rest of the week will be covered by your colleagues in the UK. And the USA takes over in the late afternoons. This will allows you to deep dive into the technology and other areas that are relevant for the position.

About You:

• You have a few years of experience as an engineer, either as an electronic/audio engineer with interest for acoustic or as an acoustical engineer with interest for electronics/audio. In both cases, it is crucial that you have an interest in measurement techniques, are open-minded, and are driven to help others.
• You are fascinated by technology and motivated to share your knowledge through technical articles, courses, or day-to-day communications with customers.
• Excellent communication skills and a passion for technical writing. Fluent in English.
• Experienced user of Microsoft office (Excel – Word – PowerPoint).

Training is essential for us; before meeting customers and partners, you will receive training on products, applications, and solutions.

G.R.A.S offers:

Your development is important to G.R.A.S., and there is room for you to truly excel at your work in a flat and informal organization, offering a high degree of freedom.

The company offers lunch, breakfast every Friday, massage services, and of course, remote work options, free phone, and more.

Some travel is expected (30-40 days).

Does this sound like the right challenge for you? Click ”Ansøg” and upload your CV.

Should you have any questions about the position, feel free to contact Senior Recruitment Consultant Susanne Lund at Actief-Hartmanns on mobile 41211319.

Actief-Hartmanns is responsible for the entire recruitment process - please address all enquiries and questions to Actief-Hartmanns. We process all applications consecutively - do not hesitate to submit your application today.